Terrible experience
Terrible experience. I purchased in July and after 2 months I had to inquire about my couch, it’s now been another month and still no couch. I received a shipping email and the tracking doesn’t work so I have no clue when my couch will arrive.
October 17, 2025
Reply from Burrow
Hi David,
We’re sorry for the continued frustration with your order and the lack of clear updates. We’ve asked our customer experience team to follow up regarding your order status, and someone will be reaching out shortly with more information to get this resolved.