ari

6 weeks for KYC verification and still asking for documents; have provided all but no result. they want to delay verification so players can continue gambling and consume all the money. why does it take 6 weeks to verify a customer's account?

PS: My documents were finally verified and withdrawal processed and received. Experience is up to 3 stars now. thank you

do not bother using this site; once you want to withdraw never ending verification and documents needed and replies every few days or so. i will close my account and just forget about it. very frustrating

PS: my withdrawal of 165usd is pending since July 24th and each time they ask for new documents, I hd deposited 200usd, its not that they'll lose money if they pay me. but, they want to steal money thats why they will never pay

So i register with ybets.net, make deposit receive bonus play slots and win. When i make a withdrawal, it shows being processed then after 4 days gets cancelled. I go to chat, they say nothing. Then i get an email saying I need to do KYC; which is ID and selfie. I do that and follow up many times with chat and emails, then after 10 days or so, i get another email saying i need to provide utility bill and copy of transaction of crypto deposit. I do that, same circle again, chat and emails and after 10 days i receive an email saying im verified. I go to withdrawal, make withdrawal, after 4 days of being processed it gets cancelled. reason: provider is checking the bets and it can take 14 days or more. i go to chat they know nothing saying it is provider who is doing this and not they and how can i contact provider? there is no way. I am sure there is no such thing as provider doing verification and all this is to make the customer play and lose and they gain time and use my money to pay others and so on. So basically 5 weeks are gone and we are playing back and forth games to have KYC done and now it is up to a THIRD party whom we dont know and I have to wait indefinitely and can get no updates as to whats going on.

PS: My withdrawal was finally paid on August 1st after roughly 3 weeks of being initiated. I believe to regain customer trust and have higher ratings this casino has a lot to do