Delayed payments and lack of communication
I won $5,600 on April 21 and I still haven’t been paid. First I was told it would take 72 hours, then 14 days for a game log review — which ended up taking a full month.
After that, my withdrawal was cancelled, and they asked for ID. I sent everything they requested, including a selfie with my ID, over two weeks ago. Since then: no clear update, no payout, and barely any communication.
At this point, it feels like they’re just stalling. Be very careful before depositing here — I’m now escalating to their regulator.
Reply from Immerion
Dear Cian,
We’re truly sorry you left feeling disappointed. Safeguarding your account and funds is our foremost concern. Occasionally, we may request further verification to confirm that only you can access your account and to ensure that your funds remain secure. These procedures are part of our licensing requirements, but we aim to keep them as fast and smooth as possible. Thank you for your understanding.
Best regards,
Immerion Team