AT&T system not working no-one can help me
Tried through Chatline twice and calling them and no-one can help me get my Iphone 7 sim unlocked. The phone has not been used for over 4years as user died. The phone was in my name but the password on the account doesn't work now as a/c cancelled. Phone in good condition but AT&T cannot access the account to get the sim unlocked so the phone can be used again as account was cancelled and doesn't exist now. I have tried several other websites to try and get the phone sim unlocked so I can add another carrier, but none working and AT&T can't help as their systems won't allow access to a closed account. This is ridiculous as I can get into the phone and connect it to the internet so its still usable but at&T won't unblock the sim as they say theres still a balance on the account BUT can't access the account to let me pay it or are not able to say how much it might be now that the account is cancelled/closed. It can't be much as user (mother aged 92yrs) never used the phone and then died, I am just sorting out her effects.