Not what I expected
First, there was a delay in shipping. After waiting 9 days after the order confirmation with no further information, I had to contact Burrow to ask if the Dram bar cart were no longer in stock. Burrow replied 4 days later and the following day I got notification that the bar car had shipped.
Second, I'm not terribly thrilled with the quality of the Dram bar cart. The seams on the sides of the two shelves are a bit rough. In fact, in the photos on the website, there are no seams pictured (so they were either photoshopped out or perhaps the design changed if Burrow changed manufacturers). The wheels are very poor quality and wobble on the axle. It is not really a cart to move. It's fine, I'm not returning it as it was meant to stay in one spot (and returning it without owning a car is probably a big hassle). I'm sure guests won't notice the seams. But the experience has taught me to NEVER buy furniture sight unseen online again.
Reply from Burrow
Hi Steven,
We’re sorry to hear that the Dram Bar Cart didn’t meet your expectations and that shipping took longer than anticipated. We definitely understand how disappointing it can be when the product details and experience don’t align with what you hoped for!
Your notes about the seams and wheel quality are extremely helpful, and we’ve shared them with our product and operations teams for review. We appreciate you taking the time to share such thoughtful feedback, as it helps us improve both our designs and our communication moving forward.
