withdrawal cancelled, no info for 2 months
I managed to wager a 50$ bonus (x60), but the casino cancelled my withdrawal request saying my account is "being reviewed". After 2! months of waiting, there is still no real feedback at all, only default responses from the live chat and via email.
Untrusty, not recommended
Reply from Immerion
Dear Maria,
We regret that your visit was not as positive as it could have been. Thank you for letting us know. Transparency and fairness are central to everything we do. We work with established game providers to review sessions whenever unusual activity is detected, ensuring that regular players are not affected by unfair behavior. These checks do not imply bad faith, but once they begin, they must be completed before play continues. This process allows us to keep the gaming environment safe and enjoyable for everyone.
Best regards,
Immerion Team