Natalie L

I have just completed my Level 3 Business Admin. Charlotte (My Coach) and David (Lesson provider) have been amazing supporters during the process and cannot speak highly enough of them.

Brilliant customer service team.
We moved to Octopus in December when we moved home and then had a smart meter fitted in June. The gentleman than came out was very polite and explained how it all works. We found the smart meter didn’t sync up after the 2 weeks and reached out to Octopus Leeanne helped with trying different ways to getting it resolved and was very quick with coming back to us. I have loved being able to see how much we are using and what that costs the app is easy to work around.

From start to finish it’s been a brilliant experience I put an enquiry though the website and was contacted by nikki in customer sercice who asked me a few questions and booked me in for my consultation with Chris, he was very informative and helped me with the solar design. I then got a welcoming call and advised of a date. The install came and it was a very smooth process from the installers very polite and was done in a day they took all the rubbish and cleared up what they could. The office called and checked in with me through the day and were very polite and answered all my questions. Can not recommend enough!!!