Scammed and banned
Made 2 deposits via ethereum, did not receive the funds. Contacted supported and was credited 2 days later manually. Asked for the bonuses to be applied as per my deposited and was told there was no deposit history and the bonuses can't be applied. Was then banned from chat support and can no longer contact live support. Ybets is the same casino, avoid both at all costs.
Reply from Immerion
Dear Enza,
We appreciate your feedback and regret that your expectations weren’t met. We partner with reputable payment processing companies and work constantly to ensure smooth transaction process. Unfortunately, sometimes processing is not successful, at that time we work in cooperation to resolve it within constraints of financial operations in order to provide the funds to your balance as quickly as possible.
In our pursuit of clarity, we have made our Bonus Policy available to check at all times via the footer of the website and consistently improve visibility of the conditions of said bonuses by offering players details when the bonus is activated. When the conditions are met, the bonus is always applied automatically and available for players to claim. If you encounter any issues, you can always contact us at support@immerion1.com!
Best regards,
Immerion Team