Management company unprofessional
We are a group of twelve professional women who have collectively traveled extensively to numerous high-end and luxury destinations around the world. While we secured the villa at a favorable rate as advertised at the time of booking, this should not be interpreted as an indication that we are low-budget clients. It is inappropriate and concerning to suggest that this justifies any deviation in the standard of service compared to that provided to high-season guests.
During our stay, a minor issue was escalated unnecessarily by a company representative, who made an unfounded accusation regarding smoking on the premises—an allegation that is entirely false, as no member of our group smokes.
On the day of our departure, the operations director engaged with us in a confrontational and aggressive manner. He threatened to involve the authorities and restrict our departure over a damaged chair, despite our having offered to contribute to the cost of the damage.
We found the operations director’s conduct to be both unprofessional and intimidating. As a result of this experience, we will not consider using this management company’s services in the future.