Heather

For the last 2 months I have been trying to contact support with no luck. I went to redeem my winnings and it said I needed to make a purchase in order to verify KYC. It will not let me make a purchase. No one from support will contact me. This site is f****g bullshit.

The site is smooth, polished, and easy to navigate.

When I signed up there was nothing showing that a person could only win $25 off of a promotion. Nor did it show anywhere when stating I had to make a purchase to verify my account in order to redeem my winnings. I signed up, collected the promotion and login bonus, played some games, won, verified my account by purchasing coins, played some more, put in redemption request, was accepted, received an email stating it was approved and I would be receiving my winnings of $170, I then checked the status on jackpotrabbit and found out I only received $25 according to award rule 5.7. Rule 5.7 states: The maximum winnings that can be redeemed resulting from a prize that player has gotten for free (e.g. after playing JackpotRabbit Wheel game) are limited to 25.00 winnings per account. If using Promo Coins awarded within a referral program to play games, the maximum winnings amount to be redeemed is limited to 50.00 winnings. They weren't free if I had to pay to redeem them.

Excellent gifts, fun play. Great games and big wins.