I requested a $1,000.00 withdrawal from…
I requested a $1,000.00 withdrawal from Immerion.com over 4 weeks ago, and I still haven’t received my money.
Customer support gave vague answers about a “provider check” and promised it would be resolved within 14+ days (occasionally it may take longer they say) – that time has long passed. I’ve contacted them multiple times, and now they don't respond at all. Can't even press the support button on the website anymore.
I have full documentation and have submitted an official complaint to the Curaçao Gaming Control Board for (immerion - license: 0GL/2024/758/0228).
It’s very clear I’m not the only one – many others are reporting the same issue in the past months and even more recently.
⚠️ Be careful – this casino delays or refuses withdrawals and hides behind excuses. Until they pay, I strongly recommend avoiding Immerion at all costs.
Reply from Immerion
Dear Lilo,
We’re sorry you left disappointed and hope to provide a better experience in the future. Fairness and transparency are the foundation of our gaming experience. That’s why we collaborate with reputable providers to oversee gameplay, ensuring rules are followed and that all players can enjoy themselves without interruption from unfair practices. Reviews, when required, are routine checks and not an assumption of wrongdoing. Once started, the process must be finalized before play resumes, ensuring a secure and positive environment for all.
Best regards,
Immerion Team