Reply from ao.com
Good morning Mrs Hatfield
Thanks for sharing your review.
I'm very sorry that the flooring was scratched during the delivery. Please be assured if ever damage does occur we're committed to resolving it.
We have tried to call you a couple of times to help with this and I'm sorry if we've called at a bad time. I've sent an email to your registered emaila ddress with some additional info,
If we can help please either reply to the email or call our team on 0344 324 9222.
We're open 7pm weekdays and until 5pm weekends and we'll be happy to help.
Thank you
Michael AO
