Guilherme Cartolano

Hi Guilherme, thank you for your review.

First and foremost we want to apologise for your experience, and any stress caused. We understand this is frustrating, and want to help in any way we can. We recommend reaching out to the store directly, and checking the payment method selected, and requesting a cancellation. This is because we are just the payment provider, and any changes, refunds, or cancellations to an invoice must be actioned by the store first. Once they have done so, it will automatically update on our end and the funds will be processed to your bank account.

We also want you to know you can absolutely submit a complaint about your experience. This will allow our specialist team to investigate your case, plus how it has been handled. They will then be in touch with you to discuss it further. To submit a complaint, contact our customer service directly and an agent can get this process started. You can find all of our contact info below:

https://www.klarna.com/international/customer-service/

Thank you.

Hi Guilherme, thank you for sharing. We are sad to hear that you have not received your money yet. Can you send us a private message via our socials with your incident number? My colleagues will assist you further. Kind regards, Daan, Team MediaMarkt.

Hi Guilherme,

We sincerely apologize for any negative experience you may have encountered, and we offer our heartfelt apologies. Upon reviewing the communication records with our customer service, we would like to explain that the purchase date of your chair coincided with the peak shipping season and holiday period, which indeed led to a delay in delivery. We are truly sorry for this inconvenience.

The GLS logistics company we use for shipping your package was on holiday from around Christmas until January 1st, with only one working day on December 30th. As a result, packages during that period may have been in the process of label creation or in transit but with slow updates. This is not the experience we wish to provide our customers, and we sincerely apologize for it.

Our usual delivery time to Europe is 3-7 days, but logistics can become particularly challenging around this time of the year. Since receiving your email, we have been actively contacting GLS to expedite the delivery of your package. Please rest assured that we will actively resolve any issues you encounter during your purchase process.

Beste Guilherme,

Excuses voor de vertraging van uw bestelling. Wij komen deze leveren op 24-12. Zodra de chauffeur begint met de route zult u een bericht ontvangen met de track & trace link en een tijdsindicatie. Nogmaals onze excuses voor de vertraging en het ongemak.

Met vriendelijke groeten,
Team Fatbikeskopen.nl

Goedemiddag,

Na het lezen van uw review heb ik meteen contact met u opgenomen, we komen over 2 dagen uw fiets leveren.

Heel veel rijplezier alvast!

Met vriendelijke groet,
Team | Fatbikeskopen.nl

Hi Guilherme,
How disappointing that your new gaming chair is broken. You can expect your new purchase to be in a perfect state. We would love to fix this situation for you.
Of course, it is possible for you to return your gaming chair to swap it for a new chair. You can arrange this via the post or one of our stores. In our store you can swap the chairs directly. We have contacted you about the gaming chair via email. We would love to hear from you.
Kind regards,
Coolbue

Guten Tag,

vielen Dank für Ihre Bewertung. Ihr Ärger ist nachvollziehbar und wir bedauern sehr, dass Sie unzufrieden sind. Bitte geben Sie uns die Chance den Sachverhalt zu klären und eine Lösung zu finden. Schicken Sie uns hierfür gerne eine Nachricht, mit dem Betreff "Trustpilot MediaMarkt", an bewertung@media-saturn.com und geben Sie alle Daten, wie z.B. ihre Bestellnummer, an, welche Sie bereits bei Trustpilot hinterlegt haben. Wir freuen uns auf Ihre Mail.

Viele Grüße - Ihr MediaMarkt Team