Purchased a handbag and NEVER RECEIVED…
Purchased a handbag and NEVER RECEIVED IT!! The worst part is that it said my package was delivered, then I look at the tracking label and it is hundreds of miles away in NJ?? Then just disappeared. Be aware if you are buying from here!! I also reached out to “customer service” for a refund and have yet to hear back. This was the only site I could find where my review will not be deleted. I hope this helps others not get scammed like I did.
Reply from Marbellaclo
Thank you for reaching out, and we sincerely apologize for any confusion regarding your order. According to the USPS tracking information, your package was delivered to the address in North Carolina that was provided at the time of purchase. We kindly ask that you double-check the delivery address on your order to ensure there was no mistake.
We understand how frustrating this situation can be and want to resolve it as quickly as possible. Please contact our customer service team again, and we’ll be happy to assist you in verifying the details or further investigating the issue.
Thank you for your understanding, and we look forward to resolving this for you.