Brad Sheasgreen

I’ve read through all these other reviews and I don’t know, maybe they just like me but I’ve not had a single issues with Bet365. Sure I’ve had some loses but in the last 24 hours I’ve made 3 withdrawals adding up to about $2000 ($900, $800, $300) and the money was transferred within a couple hours.
But that’s just me. (FYI, I only play slots and sports bet)

After leading me on for a month, telling me my $900 would be reimbursed since they put an unwarranted $3300 wager requirement on my account they were in fact lying. I sent a msg to the Curaçao Gaming Board 3 days ago telling them what happened to me and that many other people left reviews after dealing with similar circumstances. Now the site is offline. Sucks to lose $900USD but at least no one else will fall victim to these theives

Well, either I have been fed another load of BS from our good friends at Immerion or I’m just plain unlucky because the “payment provider” they have working for them; the 3rd party company they picked to ensure customers get paid have for some reason cancelled yet another of my attempts to get my money. Not sure why, not sure how they decided upon not doing the one thing that they were chosen to get done. Then again im mot even sure if anything IMMERION tells me is true.
But for yet another unexplained and unbelievable reason, not only did this “payment provider” provide nothing of the sort, despite canceling the transfer to my bank, they haven’t put it back into my IMMERION wallet either and no one could explain why or when that will change.
And once again instead of receiving anything even slightly disguised as help I’m asked to wait. Again.
One thing I was told by a support rep (who at this point are basically hostage negotiators but they negotiate the need for more time with the hostage/my money): they told me to try making my withdrawals in crypto in the future, siting a higher success rate and much less waiting.
So I asked this current rep, “if the provider who they entrusted to get me my money failed to do so but still has my money, seeing as you know the money is coming back at some point and shouldn’t have to suffer for
their bad decisions would it not be possible just to credit me the amount they know is incoming so they could do a crypto exchange and end their customers 3 weeks wait”
But they decided if anyone had to suffer with waiting to receive their money, surely it could not be themselves to ever feel the burden from their actions.
No no, like all ethical companies they believe any undue hardships felt from their own actions will be the customer’s responsibility
In this case, Me.
I don’t know what’s going on or if I’ll ever get my money but I’m not hopeful. Any time they’ve given me hope for a resolution I just end up regretting it.
If customers satisfaction means anything to them, they’ve done nothing to show it

After being assured beyond doubt that my first withdrawal would finish processing within 48 hours, after the 2 days it hadn’t arrived at and was just told to wait.
And wait I did. When at last, 110 hours after I made my withdrawal request I was informed that the transfer had been canceled by my bank. I had asked for the transfer reference number to verify that’s what happened (since my bank has never shown such currency discrimination before), my request was ignored.
Since I don’t deal in crypto, the only other option available to me was a Skrill transfer. I had no prior experience with Skrill but they looked legit and gave the option to transfer money from a Skrill account to a personal bank account. So I requested a Skrill transfer. Imagine my surprise when it only took less than 48 hours for the “money” to arrive in my Skrill wallet but I say “money” because I was even more surprised that because IMMERION had used “BitPay” to make the transfer it somehow made those funds ineligible to be transferred to my bank account. Turns out there was only 1 destination I could send my “ImmerionBucks”…. That’s right: back into my IMMERION account.
And this is where the story gets real good….
My plan was to put Skrill wallet contents back into my IMMERION account and demand they get my winnings to me in a way that I could actually spend it (because that is the purpose of money and if you can’t spend it, it’s not money).
I made a trial transfer of $100 just to confirm my plan as valid and it arrived in my IMMERION account without issue. I gambled that $100 away because the was “wager requirement” (not sure exactly how much but it was negligible) before I could make another withdraw so I fulfilled that demand before transferring my remaining $900.
So I sent the $900 from my Skrill wallet to my IMMERION account.
Now up til this point I’ll admit to sometimes feeling frustrated and period of anger and more than once thinking I’d been purposely misled but what happened next made me feel certain that it was actually criminal……
Because before I transferred the $900 I had no withdrawal requirement on my account but by some sort of magic after I make the transfer I, for seemingly no reason DID have a wager requirement…OF $3300!!!!!!!!
Now, in order to even REQUEST a withdrawal (requests that might not even work, as my first 2 had proven) I would have to use my $900 to gamble, somehow make at least $2400 in profit and hope that I’m able to make $3300 in bets before my account hit $0, at which point this company would have essentially stolen my money back.
As you can assume, I make an ENRAGED accusation to a support agent that they are trying to steal from me, how is this fair, OR LEGAL, yadda yadda.
Now what the agent DID NOT do was confirm this as error or intent.
But, what he DID do was say he’ll look into it and I’d hear from someone which I did not.
For the next 5 days, I repeat the process:
Inquire/accuse, no answers/no help.
Finally, mentally exhausted, unable to discern what happened and why I just assumed since nothing had changed and no help was given they were actually rigging this game against me but I’d have to play, odds stacked against me to even get the option to ATTEMPT a 3rd withdrawl.
And as expected, in comically short time, my balance was $0.
They beat me. How could they not. They gave themselves control of MY MONEY and made the terms for how to (maybe) get it back.
I didn’t even argue with them after that. Didn’t seem much point. They had all the power and I had none.
But a week later, out of pure curiosity I decided to see just how far I had got with their wager requirement and, of course, there now was none. Yup, just an error. One that gave them control of my money and the stacked odds to keep it but hey at least they didn’t purposely try to cheat me (just accidentally). But it did seem to imply they knew it was an error (and quickly) and chose not to share that info with me because then I’d have a reason to wait for them to fix that error instead of lose hope and give up.
And for the first time, I started a support chat and I ABSOLUTELY LOST IT.
I accused them of playing intentionally dirty, ignoring me because it suited them to leave me in the dark and on and on.
The agent thoroughly apologized for my treatment then informed me they were aware of the blunder and my $900 was already in the process of transfer via “payment aggregation”.
This apparent “act of contrition” that they screwed up and I deserved my money back was good news but despite being ASSURED it will be transferred straight to my bank account. So my tale may get a happy ending, just not sure when.
But tell me this:
You assure me I’d get my money in 48 hours, which was a lie, so why do it?
If I hadn’t found the wager error myself, would they have admitted it or my incoming refund?
Lastly: is their promised refund actually ASSURED this time or more BS?

Trying to withdraw for the first time. I was fairly new to the site so I figured the process would take no more than a few hours like other gaming services but after a few hours of “processing” I asked the support team how long it would take before I received the funds and they said it would take anywhere from 24-48 hours, which was fine. I dealt with a different, reputable service before that takes 3 days so I wasn’t too worried. But then I started reading some of these reviews and my worries crept up. So 4 or 5 different times over that 48 hour period I’d reach out to the support staff just to make sure everything was proceeding as it should and they would reply (and always within 5-10 mins) to politely reassure me that I’d definitely have my funds within 48 hours,
Well guess what? It’s now been around 55 hours and not only is my withdrawal still “processing”, I tried getting in touch with Immerion support after 48 hours……
……. Crickets. 5 hours since I sent my email and I haven’t heard a peep from them. The support chat won’t even work now though it worked fine before.
Anyway, we’ll see what happens.

*Update*

60 hours since making the withdrawal request and it still listed as “processing”. I was finally able to access the support chat again. The agent (Enzo) was apologetic but wasn’t able to tell me why I hadn’t been paid yet, despite being assured I would be, or give a new timeframe but at least he was honest enough not to just give me another bulls**t answer (like some of his colleagues) just to placate me.
Enzo - 5/5 stars