Great support. Awesome games. Site is easy to navigate
November 24, 2024
Unprompted review
Reply from The Money Factory
Thank you for your kind feedback! We’re so happy to hear you’re enjoying your experience with The Money Factory, the wide variety of games we offer and the impactful customer service. Your support means a lot to us!
If you have any questions or need assistance, feel free to reach out to us at support@themoneyfactory.com. We’re here to help.
I created multiple accounts to verify my suspicions. Whenever i start hitting bonuses using my daily free coins, I get kicked out of the game and i would get an error message trying to get back into the game. So i then switch accounts (and my IP using a VPN), and the game works on my other accounts until i start hitting bonuses again. Then i get the error message. So i switch games, start hitting again, and get kicked out again and get an error message for that game. I have video proof of this. This has happened on multiple days. It only happens when you start hitting using the daily reward
September 15, 2024
Unprompted review
Reply from Goldnluck
Thank you for taking the time to share your experience with us. We deeply regret to hear that you’ve encountered technical issues while playing on GoldnLuck, and we want to assure you that your concerns are taken very seriously.
GoldnLuck is committed to providing a fair and enjoyable gaming experience for all our players, and we can assure you that our platform does not penalize players for winning or hitting bonuses. The issues you’ve experienced may be related to connectivity, which can sometimes be affected by using multiple accounts and VPNs. However, we would love to investigate this thoroughly to ensure there are no underlying problems. Having multiple accounts will Void any player activity. I see you had over 4 Accounts from the same IP address. Our system is designed to detect that. Having a VPN didn’t help either. Just like Google, we have services that can detect that. I would like to mention there is no need to have 4 accounts. Why not just create 1 account and enjoy your experience?
If you could kindly share the details and the video proof you mentioned with our support team at support@goldnluck.com, we will escalate this for a full review and resolution. Our goal is to improve your experience and to ensure that every player enjoys the thrill of the game without interruptions.
We genuinely value your feedback and hope to resolve this matter swiftly.
