Martha

I placed an order with Neo-Derm 20 days ago, but aside from the initial order confirmation, I received no updates. After emailing them, I was assured my order would ship last week. However, when I emailed yesterday to cancel and request a refund, I was suddenly informed today that the order had "been dispatched this morning"—most likely after seeing my cancellation request. This feels highly suspicious and dishonest. It's clear that Neo-Derm is not equipped to manage an e-commerce business effectively. I would not recommend them to anyone until significant improvements are made.