Chris

A fantastic local jewellers with a rich heritage.

I have used Baker Brothers for both a watch service and more recently a new watch. On both occasions it was impeccable service from the team. I had a great chat with Tanya and Fenella about the watches I was interested in and trying some on that helped me decide which was right for me. When it came time to collect my new watch I felt Tanya and Claire were just as excited for me as I was for myself, it was very sweet of them.

I highly recommend visiting and having a chat with the team. I’m also looking forward to the opening of the new store

There were some issues with the courier (DX), first losing the order and then delivering a follow up to the wrong address, but that’s no fault of DVaRD.

But I have to say that the support and after sales care I received from Marc and Cheryl was excellent. They were very quick to deal with my problems and helped get the product in my hands. The true mark of great customer service is how they deal with things when they go wrong and in my case the service was second to none.