Shelley Dixon

Hello Shelley,

Your positive feedback about our redemption process is greatly appreciated. It's rewarding to know that our efforts are making a difference in your experience, and we remain committed to refining this process further

Thank you for your review, Shelley! 🎉 We’re happy to hear that you finally received your redemption, though we understand the extended wait time was frustrating. We truly appreciate your patience and understanding during this process.

If you ever have questions or need assistance, feel free to reach out to us at support@themoneyfactory.com. We’re always here to help!

Best regards,
The Money Factory Team

Thank you for your feedback, and we understand how frustrating it is to experience a delay—especially when your past redemption was processed quickly.

While we aim to complete redemptions within 2–72 business hours, as stated in our Terms of Use, some requests—especially during periods of high volume—may take up to 14 business days. We know this can feel like a step backward, and we’re truly sorry for the inconvenience and lack of clear updates.

Please rest assured that all valid redemptions are honored, and we appreciate your continued patience. If you'd like help confirming your redemption method or checking for any issues, feel free to reach out to support@themoneyfactory.com.

Best regards,
The Money Factory Team

Thank you for your feedback, and we’re very sorry for the frustration this delay has caused—especially after having a smoother experience in the past. We know how important timely redemptions are and understand why this situation feels disappointing.

While our confirmation emails reference 2–72 business hours, our Terms of Use allow for up to 14 business days for redemptions to be processed, especially during periods of high volume or additional account review. That said, we agree this should be faster and are actively working to improve processing times across the board.

We truly appreciate your patience and your past play with us. If you’d like us to confirm your redemption status or help ensure everything is in order, please feel free to contact us at support@themoneyfactory.com.

Best regards,
The Money Factory Team

Hello Shelley,

Thank you for acknowledging our quick redemption process. We understand the importance of timely redemptions and are committed to maintaining this standard. We hope you continue to enjoy your time on our platform.

We appreciate your feedback and are glad to hear that our Customer Support team was able to resolve the issue with your redemption. We strive to provide excellent customer service and are always working to improve our processes.

Hi Shelley!


Thank you for acknowledging our quick redemption process. We understand the importance of timely redemptions and are committed to maintaining this standard. We hope you continue to enjoy your time on our platform.

Thank you for your review!