SD

Shelley Dixon

United States

Reviews

Review of Fortune Coins Casino


Rated 5 out of 5 stars

Love this place!!!!

Love this place!!!!
Redemptions are fast and easy, lots of games to choose from and big Jackpots.

September 26, 2025

Reply from Fortune Coins Casino

Hello Shelley,

Your positive feedback about our redemption process is greatly appreciated. It's rewarding to know that our efforts are making a difference in your experience, and we remain committed to refining this process further

Review of The Money Factory


Rated 3 out of 5 stars

Finally

Finally today got my redemption that I made April 11th, just 3 days shy of a month. So players be aware of extended wait time on redemptions

May 8, 2025
Unprompted review

Reply from The Money Factory

Thank you for your review, Shelley! 🎉 We’re happy to hear that you finally received your redemption, though we understand the extended wait time was frustrating. We truly appreciate your patience and understanding during this process.

If you ever have questions or need assistance, feel free to reach out to us at support@themoneyfactory.com. We’re always here to help!

Best regards,
The Money Factory Team

Review of The Money Factory


Rated 3 out of 5 stars

Feeling Scammed, Smoke Blowing

Last August 2024 I redeemed a $100 to my Skrill account the process was made Skrill to Skrill and very fast. On 04/11/2025 made same redemption to same account and still sitting here waiting, every time I reach out I'm told takes 24-72 hrs to process, well it's been that and then some, starting to feel like smoke is getting blown.

April 11, 2025
Unprompted review

Reply from The Money Factory

Thank you for your feedback, and we understand how frustrating it is to experience a delay—especially when your past redemption was processed quickly.

While we aim to complete redemptions within 2–72 business hours, as stated in our Terms of Use, some requests—especially during periods of high volume—may take up to 14 business days. We know this can feel like a step backward, and we’re truly sorry for the inconvenience and lack of clear updates.

Please rest assured that all valid redemptions are honored, and we appreciate your continued patience. If you'd like help confirming your redemption method or checking for any issues, feel free to reach out to support@themoneyfactory.com.

Best regards,
The Money Factory Team

Review of The Money Factory


Rated 1 out of 5 stars

Feeling Scammed

On 04/06 submitted redemption for $100, last August had same redemption and in less than 49 hrs it was in Skrill account now as of 0_/18 still no redemption added to same account, a number of emails repeating it takes 24-72 hrs for process Monday thru Friday. Now standing at 240 hrs ( business hrs) Not real happy with Casino.

April 18, 2025
Unprompted review

Reply from The Money Factory

Thank you for your feedback, and we’re very sorry for the frustration this delay has caused—especially after having a smoother experience in the past. We know how important timely redemptions are and understand why this situation feels disappointing.

While our confirmation emails reference 2–72 business hours, our Terms of Use allow for up to 14 business days for redemptions to be processed, especially during periods of high volume or additional account review. That said, we agree this should be faster and are actively working to improve processing times across the board.

We truly appreciate your patience and your past play with us. If you’d like us to confirm your redemption status or help ensure everything is in order, please feel free to contact us at support@themoneyfactory.com.

Best regards,
The Money Factory Team

Review of Fortune Coins Casino


Rated 5 out of 5 stars

Great games with fast redemption s…

Great games with fast redemption s process

April 15, 2025

Reply from Fortune Coins Casino

Hello Shelley,

Thank you for acknowledging our quick redemption process. We understand the importance of timely redemptions and are committed to maintaining this standard. We hope you continue to enjoy your time on our platform.

Review of DingDingDing


Rated 4 out of 5 stars

Great Customer Support team

Great Customer Support team, there was a mix up on a redemption that took a little longer than should have but after a couple online chats and couple of phone calls they got it worked out and got my redemption to me quickly.

December 4, 2024

Reply from DingDingDing

We appreciate your feedback and are glad to hear that our Customer Support team was able to resolve the issue with your redemption. We strive to provide excellent customer service and are always working to improve our processes.

Review of CrownCoins Casino

Review of Brbetpg

Review of CrownCoins Casino

Review of Fortune Coins Casino


Rated 5 out of 5 stars

Redemption Fast & Easy

Redeeming my winnings was quick and easy. I had my money in just a few days.

October 1, 2024

Reply from Fortune Coins Casino

Hi Shelley!


Thank you for acknowledging our quick redemption process. We understand the importance of timely redemptions and are committed to maintaining this standard. We hope you continue to enjoy your time on our platform.

Review of CrownCoins Casino

Review of DingDingDing