Sorry but I would recognize english.
Sorry but I would recognize english.
So, I ordered coffee. Which I prefer it fresh. My package hasn’t delivered yet and the response from DHL is the following:
The latest status of your shipment shows that an electronic notification was received on 06.12.2023.
Kindly be informed that we have not yet received the parcel from your shipper. Once we receive your parcel from your shipper, we will dispatch it.
I love your coffee, I ordered it from another country far from mine, the shipping cost is quite expensive and since the 6th of Dec I have no news.
So I’m not very happy.
Thank you,
Maria Tsipi
Reply from Copenhagen Coffee Lab
Hello Maria,
Thank you for your feedback, and we apologize that your experience did not meet your expectations. We appreciate your honesty and want to ensure that we do our best to address the situation.
We can see that your shipment was prepared for onward transport on December 12, 2023 from our facility in Germany. This is a positive step, and your package is now on its way to you.
Regarding shipping, we would like to draw your attention to our Shipping Terms, which you can find on our website here: https://copenhagencoffeelab.com/trade-shipping-terms/.
These terms provide a detailed overview of our delivery times and conditions. In Denmark, orders are typically delivered within 1-3 business days from the date of shipment. For international orders shipped with DHL, usually takes 3-10 business days, but it may take up to 15 days.
We kindly ask you to wait until after this timeframe before inquiring about your package.
If you haven't received your package within 15 business days from the date of shipment, please send us a message with a brief description of the issue, along with your email address and order number. We will promptly request our carrier to locate your package.
We appreciate your patience and cooperation in this matter.
Thank you for your understanding.
Best regards,
Copenhagen Coffee Lab