Erik Petra

Denmark

Reviews

Review of Greentel


Rated 5 out of 5 stars

I've been with Greentel for many years

I've been with Greentel for many years, and my experience has always been great. From day one, when I realized I can't wait for my SIM card to be delivered, I called them and picked it up at their HQ day after. They offer very wide range of packages that are reasonably priced and can be changed anytime you need in the app. They also upgraded packages from time to time without raising the price. Most importantly, they work in EU, including Slovakia (Lebara did not work there at the time, that's why I switched to Greentel), and their packages have plenty of EU data. (While not as much as in Denmark, it's still very reasonable).
Their customer support is nice as well, they recently helped me with my 5G connection issue I had with my new phone, even though the issue was on my side, not theirs.

October 3, 2024
Unprompted review

Reply from Greentel

Hi Erik
Thank you very much for your review.

Regards
Line, Greentel

Review of Norlys


Rated 1 out of 5 stars

I have been waiting more than 2 months…

I have been waiting more than 2 months for the internet my company ordered. I wrote an email with a question about the status of it one month ago, and still no answer.
I just called customer support, and all they could say was that my case was in processing. No estimate, no more information.

March 11, 2025
Unprompted review

Reply from Norlys

Hi Erik

I'm sorry to hear that you've experienced more that 2 months of waiting time on your order. I'm also sorry that we unfortunately couldn't give an estimate on when it would be up and running.

Since I can't see the information on your ordner here on Trustpilot, I can't say why you've experienced this wait. But we're really busy at the moment, which may lead to a little extra wait.

But I do hope that you by now are up and running. If by some unfortunate reason you're not, I would encourage you to call us.

Thank you for your patience.

Best regards
Daniel, Norlys

Review of GLS Denmark