Margaret Satchell

The Muck Munchers have completely changed my life. Total peace of mind now that I’m using the sachets. They really DO work. No smells or clogging in the tank. Likewise - the toilet cleaner does an excellent job without compromising the effectiveness of the septic tank.

I recently needed to contact First Direct because of a serious problem. The situation was stressful and difficult but I received skilful and well informed help, which soon put things to rights. Very impressed with the Customer Service. Thank you FD.

For me, the business of renewing insurance is always stressful. However, being able to do so through Howden has been a positive experience. Whether talking over the telephone, or visiting the local branch, the staff are friendly, helpful, and knowledgeable. They work hard to find the best value, and there is always the satisfaction of knowing that someone is on hand if problems arise.

On the whole very pleased with the delivered items. (Large storage boxes). Two issues detracted from a 5 star rating. 1. One of the boxes was slightly damaged. 2. They were delivered to the house next door and left outside their gate, clearly visible to passing traffic. I realise this is more about the delivery company rather than Ryman, and I guess it’s all down to the overwhelming number of deliveries attempted over the Christmas period.

I love the First Direct app. Difficult to set up at first, but once Face Recognition is included, it’s very easy to use. Does most that need it for. A little sad that I can no longer get text notifications of activity on my account as I have found these quite helpful in the past.