Steph M

It's a shame because this company has nice products, but their delivery partner is terrible (POST NL then Colis Privé in France). Delivery attempts aren't even made and my package was sent to a pick up point 30 minutes away from my home. I called the Little Dutch customer service line and the man didn't even care, he didn't want my order number or name, he just told me not to get the package and it would be returned to sender in a few weeks. There is a clear lack of accountability and customer service at this brand. Hopefully they work to change it because the products are nice.

UPS charged me 357,46 EUR in "custom fees" and then never delivered the package; it was returned to sender in the U.S. I have been trying for weeks to get a reimbursement for the fees, which I am due since the package was never delivered to me, but all claims have been rejected and I'm constantly steered to a different phone number (all pay-by-the-minute lines). UPS is a total scam. Use DHL if you have the option.