John White

Hello,

We’re truly sorry to hear about the confusion and frustration you’ve faced. Coursiv operates on a subscription-based model, and charges are processed after the trial period unless canceled. We sincerely apologize if this was not clearly communicated during the sign-up process.

Please reach out to us at support@coursiv.io
, and we’ll investigate the issue and assist you with canceling your subscription and addressing the charges.

Best regards,
Coursiv Customer Support Team 🚀

Thank you for providing your feedback. However, there seem to be some inconsistencies with the experience you've described.

Like all online casinos that offer bonuses, our bonuses come with wagering requirements. For new accounts, any bonus is subject to a 200x wagering requirement, but you have the option to cash out at any time, as long as you forfeit the bonus. After the initial three deposits, the wagering requirement changes to 30x the bonus received before withdrawal is possible. Many of our players meet these requirements daily and successfully cash out their winnings. In fact, some of our largest wins have been achieved using the extra credits we provided.

For your scenario above, you would have needed to receive a bonus of over 1000 to not be able to withdraw - far above 200.

The details you've provided don't seem to fully align, suggesting there may be some information missing. We're keen to follow up on your case, but without a response to our request for more details, we're unable to locate your account. This makes it challenging for us to verify your experience or even confirm whether it occurred at our casino or validate you have an account with us. If you could include your username in your review, we would be able to find your account. Alternatively, our 24/7 support team is ready and willing to help clarify any misunderstandings.

Please don't hesitate to contact them at support@crhelpdesk.com.

Dear Customer,

Thank you for sharing your thoughts with us. We're sorry to hear that your experience did not meet your expectations. We continuously strive to enhance our platform and provide an enjoyable gaming experience. If you have specific concerns or feedback, please reach out to our customer support team, as we value your input and are here to help.

Kind regards,
The LuckyHunter Casino Team

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