Paying for a service you don't get - run
Stay away. Where do I even begin. They have given me the wrong dose on two occasions - and when I brought it up I was met with no response, followed by an e-mail days later gaslighting me about it. Most recently I was unable to log on to their website for my appointment because the website was down. I had no idea the site was down until I called multiple times where I finally got through to their after hours service.
They are next to impossible to get in contact with. They don't reply to e-mails, and when they do it's days later. They don't answer their phones and when they do it is their "after hours" line where they ask you for your phone number and never return your call.
I have e-mailed and called multiple times and I am still without my needed medication refills that I am soon going to be out of.
Unprofessional, disorganized, and negligent. Do NOT leave your mental health in the hands of Minded.
Reply from Minded
Hi there—thank you for taking the time to leave a review. We are so sorry to hear about this mix-up, and would like to sincerely apologize. We recently launched a new patient portal, and had some issues with people logging in. We are very sorry that you were impacted. If you don't mind sharing your email with us, we can escalate your case to the head of support and get this sorted out as soon as possible.