NEVER EVER stay here
Positives about my stay at the Britannia:
Clean toilet, bedding and 2 towels provided. 10 minute walk to Haymarket Station.
Negatives about my stay at the Britannia:
This is the worst hotel room I've ever stayed in. I paid £137 per night to sleep on an uncomfortable, noisy mattress and had to have 2 cold showers due to no hot water. The hotel is run down, dirty and loud. It used to be a travel lodge but doesn't seem like it has been updated since the change of ownership/name.
The teaspoons were used/dirty. The bathroom had a dirty and rusty mirror, broken fixtures and a shower curtain that sticks to your skin when you have your cold shower.
I chose a room without a window because it was the most affordable option at £137 per night. I knew it would be dark but the decor did not compensate for the lack of light. There were bare walls with cracks and chips of paint falling off. The skirting boards had mould and hair on them in some places.
The mattress springs dig into your skin. When I rolled over, the bed springs made quite a lot of noise. I could hear other bed springs from other rooms through the walls! Including general chit chat from the room across the hall.
The bathroom fan was loud at night and the safety fire exit sign lit up the room in bright green so you could not have a dark quiet room to sleep in. The air con was not adjustable.
The kettle was too big to fit into the sink and the cups provided were plastic. Only 1 toilet roll was provided and the body wash dispenser was filled with water and NOT soap.
There was no service during the day to replenish the tea bags and milk. The security in the building was low as no key card was needed to get to the rooms. A key card was only needed to enter the room.
WiFi was not provided and costed £14 for 2 days!! WiFi is essential for safely planning travel in a foreign city. Check out 10 am, so I needed to use the bag storage service which had a cost too.
When I asked the receptionist for a blanket or spare duvet to soften the bedsprings, she brought me a bundle and said 'I found this, I don't know what it is, but you can use it'. The staff were friendly but had a clear, distinct lack of professionalism.
If you can, avoid this hotel! I am generally quite easy to please, but this hotel fell short of all expectations. There was a vibrant hostel in a renovated church across the road which seemed much better (Belford Hostel) which could save you a bad night sleep and some cash.