customer

Hi, Dana.

We're sorry to hear you received an incorrect item in your order. Please reach out to us at the link below and one of our dedicated Customer Service Representatives will work with you to resolve this issue. We look forward to correcting this for you!
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https://www.thriftbooks.com/contact.aspx

-Kirsten

Hello. The promotion you mentioned is limited to the first 2,000 customers. The 0-fee promotion is only available when sending your first money transfer. We want to further review your case and clarify this situation. We kindly invite you to contact us through the Chat option in our Contact Us section at westernunion.com

Thank you for the fantastic 5-star rating! We're thrilled to hear that you appreciated our great pricing and speedy shipping. Providing a positive shopping experience is our priority, and your feedback encourages us to continue delivering exceptional service. We look forward to serving you again in the future.

Hello, there.

We're sorry to hear about your experience with the condition of your recent order. At Thriftbooks, we strive to accurately represent the condition of each book we sell, but it sounds like we fell short in this case.

We would like to make it right by either replacing the book with a better-condition copy or providing a refund. Please reach out to our customer service team with your order details and we'll do our best to resolve the issue promptly. https://www.thriftbooks.com/contact.aspx

Thank you for bringing this to our attention and allowing us the opportunity to make it right.

Caitlin

Hello. We apologize for the inconvenience caused. You can use your points when sending to an inmate if you are sending from an agent location. However, it is not possible to use your points for this type of transaction through our digital channels. If further assistance is required, please get in touch with us through the Contact Us section at westernunion.com and select the "Chat with us" option.

Hi, we're sorry to hear about this. We are putting all our efforts to create a new program for our customers. Stay tuned for upcoming news. In the meantime, if you are experiencing issues while redeeming your points, we may assist you through our US Customer Support Chat at https://wucare.westernunion.com/care/s/chat-with-wu?language=en_US.