Mariana Ortiz

I have used Filmora for years now it is easy to use and produces very good results. The only time I needed support from their customer service team Miggy was very straightforward and knowledgeable about the issue in minutes which allowed me to get back to my project immediately.

The purchase was completed and the estimated date of arrival for the package was set to 3 -5 days. The purchase was completed on November 7th #247656, I was meeting my daughter on the 16th and wanted to give her the goods ordered. I wrote an email to ask about the delivery, as it had not arrived, also stating clearly they were in breach of contract, I requested either an express delivery or my money back as getting the product after the 17th would do no good as our daughter lives in another country. Customer service wrote me back saying they would look into it, and for me to call in a few days, ending with the line I hope you enjoy your snacks. No comment was made regarding the information I had provided of a time limit, which would not have been an issue had they delivered the products as advertised, and no apologies were offered.
The package arrived yesterday, Nov 20th, this is obviously too late for the intended gift ordered 10 days in advance. It is unfortunate when you put your trust and your money in good faith to send a special gift only to be let down with out any consideration or so much as an apology.
Reply to my American shop:
Thank you for your apology, although overdue, Just for clarity, the issue is not that the "We deeply regret that the delivery did not meet your expectations" the issue was that your site set the delivery date at 3 -5 days, you did not meet your delivery times you promised. The products paid for which are of no use to me unless I pay once again to have someone else deliver them to the inteded party.
I am hope you will sincerly investigate and take steps to avoid this situation in the future, however, as a customer, I should not have to be funding your learning. I would like mu money returned in full as you have not complied with your promise, that way you can take the loss for your errors and not your customers.

The customer service has been exceptional. The company replied switfly and provided the support required to resolve the issue. Will be visiting agan for Christmas gifts for sure! Thank you.

Easy to order, arrived on time.

The service was very good, however the mark up on the tickets was excessive, the seats were not very good at all, yet the cost was over $120 a piece. These tickets were purchased as a special gift, I assure you with these mark ups, I will not be using your services in the future.

As this was my first time ordering, I was a little concerned when only one of the many fabrics ordered arrived much earlier than expected with an email stating my order was delivered.
After contacting Customer service with my query, Dana was brilliant providing a prompt response and explaining that everything was sorted and providing a tracking link for the rest of the fabrics which were already on their way to me.