Hidden repairs, wrong parts, dead in 18 months – sold as Grade A!!!
I bought an LG OLED55C2 (55”), listed as Grade A with just some scratches on the back. I was fine with that.
Right from the start, the sound was off – muffled, no bass, almost broken. I mentioned this, but decided to live with it and bought a soundbar.
Now, less than 18 months later, the TV completely died – red standby light only, no picture or sound.
During repair I found out the shocking truth: inside my C2 was actually a main board from a 48” LG C3, made in July 2023. My TV itself was manufactured in October 2022. In other words, it had already been tampered with and fitted with the wrong board before it reached me.
So the bad sound from day one and the total failure now make sense. Grade A was supposed to mean light cosmetic damage, not hidden internal swaps from a different model.
I reached out to the seller but so far got nowhere. If they continue to ignore me, I’ll be taking this further – through Citizens Advice and, if needed, to Small Claims Court under the Consumer Rights Act.
This whole experience has been extremely disappointing, and I would not recommend buying from this seller.