Lorna Rutherford

Why is there no zero rating? Terrible company and terrible service. Make promises but never keep them. All current owners should obtain and check the company's latest version of Written Statement (V16). This was previously called "Written Statement of Services". Service has been removed as has many of the previous "services". At our development, property inspections were originally carried out 1x / month, this was reduced to 1x every 2-months then 1x every 4-months NOW 1x per year. Development Schedules have also been deleted. Less service for more cost!

I bought a child’s gilet and when I got home, realised that it was really badly finished off. I returned to the store to enquire if I could get a replacement. This was not a problem and they were happy to replace the item. It was all extremely easy and straightforward. Great customer service from Trespass.

The choice and ordering process was great but unfortunately I had to return an item. That’s when the problems started. After 10 days there was still no notification of receiving the returned item. The chat didn’t help either as they said nothing has been received, even although Druids provide the return label with Royal Mail. Also it appears that I had to take a replacement rather than a refund. Won’t ever deal with them again