Ken Long

I never cared for Starbucks, but a business associate suggested we meet at the Altens branch near Aberdeen. Big mistake. The place was filthy—tables and chairs scattered everywhere, staff completely disengaged, and the coffee? Cold, weak, tasteless, and overpriced. An utter joke. This isn’t a café, it’s a waste of space. Starbucks, you’re done for me—forever. Go bust.

If I stop one person or group from even thinking of taking on James Gibb Factors, it will be worth it. James Gibb is a terrible company. Their staff are ignorant, rude, and abrupt, and all because I try to hold them to account for being absolutely appalling, and they don't like it.

Oh yes, they are more than happy to charge excessive bills for very little, but one day their business will crumble under the pressure of lost clients and terrible reviews, and I shall be at the top of the list of contributors in this cause.

If you don't believe my review I absoluteiy suggest checking out the 60% plus 1 star reviews already posted.

I repeat - AVOID!!!

I implore anybody to avoid this bunch of criminals or at least be very, very aware of what they do.

Basically they offer a whole host of user manuals online at a very reasonable price, in my case a car manual which was £1.49. I guess in hindsight the alarm bells should have been ringing very loudly.

What they do is CON you into a subscription model of £24.90 a month, but I cannot recall any such agreement.

What they clearly do is include this in very small print in the terms and conditions and let's be honest, very few of us actually read terms and conditions, choosing instead to have some trust and get on with our lives.

Why on earth anybody would knowlingly sign up to £25 a month or £300 a year is ridiculous - that's a hell of a lot of manuals.

I was debited twice before actually realising the second time, so sent an email of complaint which was about two weeks ago. I have just had a reply stating the proposition of the subscription was clearly shown in the 'user journey' which, as you will note from other reviews, is utter rubbish.

They have refused to reimburse me so the net result is I have paid £51.29 for a car manual which would probably have cost me a tenner at a main dealer.

These people are CON ARTISTS and should be locked up.

Avoid this scam company. I purchased, or at least thought I had purchased, a one off car manual on 9th October.

On 12th October, I was charged £24.90 which actually went unnoticed. Today I have been charged a further £24.90.

My question is - a subscription to what exactly? Pay £25 a month or £300 a year 'just in case' I need another 100 manuals of various types?

The subscription side was very deceitfully not even mentioned, or at least not overtly mentioned.

How these people get away with it is beyond me, absolute criminals, no other word for it.

I demand my £49.80 back now please.

Avoid at all costs even if they were the last factors company in the entire universe.

One star is one star too many. But Trustpilot does not offer a minus stars option.

If you are looking for a factors company please, please, please, forget the appalling and ignorant James Gibb.

I will keep this brief.

1. They over charge.
2. They under perform.
3. They ignore complaints. They ignore emails.
4. They employ sub-contractors unfit for purpose and could not care less.
5. I repeat - FIND ANOTHER RESIDENTIAL FACTORS COMPANY, I implore you!

Absolutely appalling company. They sub-contract out to other companies that are not fit for the job. When you complain, they wave a 'code of conduct' document at you to try to make you go away.

They are in it for the money, but not good service.

Had so many battles with these people, it makes me sick. Simple tasks all part of their overall remit not completed, false promises and lies.

If you need a factors company James Gibb is not the one to be looking at I can assure you.

I can only agree with so many of the poor reviews. It is pathetic and unfair that you can spend 5 minutes answering questions only to be told you don't qualify.

What this really means is they want to get your views, oh yes, they want that - but not quite so keen to pay for them. They trick you with the odd one or two that pay out just to keep the interest to start and almost complete other non paying surveys. Basically, a con.