MI

Mick

United Kingdom

Reviews

Review of UENI

Rated 1 out of 5 stars

Poor

Paid, followed the email link to submit my information and ten dates later..... nothing.

Use someone else - poor service, zero engagement and no product.

Still no website, but editing to add I requested a refund and they did refund everything I’d paid without quibble so I wanted to give them credit for that.

January 23, 2024
Unprompted review

Reply from UENI

Hi Mick,

We regret to read this message as customer support is a top priority for us. Our teams are ready to assist you with any issues you may be facing. Unfortunately, we couldn't locate your account with the information provided in this review.

To better assist you, we've reached out to Trustpilot for your account details. We kindly ask you to contact us via email or Live Chat, so we can address your concerns promptly. Your satisfaction is important to us, and we appreciate your cooperation in resolving these issues.

Kind regards,
UENI team

Review of Emma Sleep UK

Rated 1 out of 5 stars

Scam - no idea if I’ll ever see the bed I’ve paid £850 for

I am only leaving one star as zero isn’t an option.

Ordered (and paid for) a bed and mattress well over a month ago and having chased them up, they have no idea when they will be able to deliver.

Update - I’ve requested a refund which should take 7-10 days

Absolute scam - but a bed elsewhere, from anywhere else!

October 11, 2023
Unprompted review

Reply from Emma Sleep UK

Dear Mick,

We would like to express our deepest regret for the delay in shipping your order. The delay has been caused by factors not under our control; however, we take full responsibility for the delay. This incident has been noted and the necessary measures have been taken to ensure such incidents are not repeated.

We value your feedback, please accept our apologies.

Can I please get your complete name, order number, and email address so that I can investigate this issue for you?

Yours sincerely,
The Emma UK Team

Review of Big Motoring World

Rated 5 out of 5 stars

Great

Great - once your through the high pressure sales

September 29, 2023

Reply from Big Motoring World

Hi Mick,

Thank you for your 5 star review!

Hope you enjoy your new purchase.

Kindest Regards,
Big Motoring World

Review of Hmrc

Review of Heinz

Rated 1 out of 5 stars

When I grew up Beanz meant Heinz

When I grew up Beanz meant Heinz. Now a tin is 50% water yet they still charge a premium, despite offering a similar or worse products to own brands. I don’t get it - do they think we’re stupid or is this just the ‘beancounters’ in a corporate cost saving workshop at Heinz?

March 23, 2023
Unprompted review

Review of Smile UK

Rated 1 out of 5 stars

Worst Bank in UK

I have been with them since 2005 and they used to be a great bank. They were an internet bank, now they are a telephone bank - why? because you will spend your life on the phone to them - wait times are >30 mins.
First the overseas transfer form disappeared, so now I have to spend 30-40 minutes on the phone every month. Now, it is impossible to use your card online, it is literally declined every time, and then you have to sit on hold...then its declined again and you have to..... you get the message. AVOID, AVOID, AVOID. I am leaving

March 10, 2023
Unprompted review

Reply from Smile UK

Hi Mick, I'm sorry to hear about the difficulties and long call waits you've experienced. From time to time we may have longer wait times than we'd like but this is something we continue to work to improve by recruiting and training staff. Currently it's around 12 minutes to speak with an adviser on 03457 212 212.
I'm sorry the online foreign transfer facility isn't available. We'll let customers know as soon as there's an update to this service and I'll ensure your comments are fed back to our development team.
With regards to using your card online, I'd like to look in to this for you. Please get in touch, we're available via Twitter (@Cooperativebank) and Facebook (https://www.facebook.com/thecooperativebank). Kind regards – Sammie

Review of Bookmundo

Rated 1 out of 5 stars

Poor service and weird

Ordered and paid for two copies of a book, received one. Was asked to photograph package (already recycled) with boom so they could compare weights or something. Anyway - Peter Paul has to be asked nicely to send your actual order and is quite happy to email back and forth critiquing your emails. I’d just avoid and use another company. They’re dysfunctional and, to be honest, a little weird.

March 8, 2023
Unprompted review

Review of That's Life Insurance

Rated 5 out of 5 stars

Danny was great and helped navigate a…

Danny was great and helped navigate a complex process.

July 12, 2022
Unprompted review

Reply from That's Life Insurance

Thank you very much for your review, I am delighted we could help you, I will be sure to pass your wonderful comments onto Danny and thank you for choosing That's Life!
Liam - Customer Experience Team

Review of Smart Formations

Rated 4 out of 5 stars

Job Done

Possibly need to send the formation documents before sending a survey, but delivered on time and to standard.

June 6, 2022

Reply from Smart Formations

Dear client
Thanks for the updated review. Unfortunately, the systems are automated, and occaisionally the trust pilot review goes out too quickly.

Yours sincerely

Smart Formations.

Review of Smile UK

Rated 1 out of 5 stars

Dropped off a cliff

Been with Smile for years, but they are truly shocking these days. I keep getting locked out and having to spend an hour on the phone to get unlocked (if its not after 5pm). I just spent 40 mins on the phone and was assured the card was unblocked, only to find it hadnt been and I'm back on hold. Secure messaging doesnt actually exist and no online international transfers. They are the worst bank and I'm leaving.

October 22, 2021
Unprompted review

Reply from Smile UK

Hi Mick, thanks for your review. I'm sorry you're leaving us doe to the issues you've been having with your card and our current wait times. We have recently recruited and trained new staff so you should see an improvement in wait times very soon. We do offer a secure message service and aim to reply to messages within a couple of days. In regards to international transfers these are still available and can be actioned by calling Customer Services. Thanks - Michelle