I normally don't write reviews because…
I normally don't write reviews because I have never experienced this. I am writing to express my dissatisfaction with the recent order I placed with your company. The order, which included a washing machine, took an unacceptable three weeks to be delivered. To add to the confusion, I received a text message a day after the actual delivery stating that the order would be delivered that morning.
Upon arrival, I discovered that the washing machine was not functioning at all—it does not turn on. I contacted your customer support team immediately regarding this issue. However, I was only instructed to send the faulty product back without any further guidance on how to proceed. Additionally, I have found it extremely difficult to get in touch with your customer support team. My calls go unanswered, and my messages are only responded to after a day or more.
This experience has been highly frustrating and inconvenient. I request that you provide clear instructions on how to return the faulty washing machine and expedite the process of either replacing the product or issuing a full refund. I also urge you to improve your customer support response times to prevent such issues in the future.