RUN AWAY !
RUN AWAY from this company!!!!!!!!!!!!!! After my initial consultation, I scheduled a procedure, and it took them 4 months to get a pre-authorization from my insurance. On the day of the procedure, I had to get off work, drive 90 minutes, and showed up , only to be told that my insurance was out of network and I would owe >$3000. So, I left and 3 months later I get a bill for a no-show fee. I called the billing dept and explained that I HAD shown up for my appt and was turned away. They apologized and said they would take off the no-show fee. Then 3 months later I got another bill for the same thing. I called again and same thing. ONE YEAR after my appt, I start getting calls from a collection agency billing me for my initial consultation, for which I had used a groupon. I again called the billing dept and they told me that the groupon only covered my first treatment for spider veins (which didn't work, btw) and seeing the doctor for a consultation--not the ultrasound that was done as part of the consultation. I asked why during the last year I had never gotten a bill for this, why it was sent to collections without ever contacting me, why I was not told that my groupon would not cover an ultrasound done as part of the consultation, and they just shrugged it off and asked for my credit card number. This company seriously sucks.
Reply from USA Vein Clinics
Thank you for bringing these concerns to our attention. Due to HIPAA regulations, we prefer to handle these situations in a more personal manner. Please email us at wecare@usaclinics.com. We appreciate you contacting us and look forward to connecting with you soon.
