Well done Swyftx team!
In December 2020 I checked out online reviews for several different crypto currency exchanges around the globe and quickly noticed, most of them did have -more of less- a good review (related to criteria's like: supported coins, ease of use, accepted payments and charges, security & support, etc) however I also noticed quite a few of them did have a relatively high number of bad customer based ratings (trustpilot.com) which were mostly based on bad customer support AND issues when it came to withdrawing money or cryptos from the platform. Most disappointing I found the fact that many customers did have to employ a third party service provider to regain the assets from the exchange as they froze their account without reason.
I honestly do not understand why these rating companies do not extent their rating criterias with the 'customer satisfaction'. It would almost be hard to believe they are not aware of the large number of unhappy customers which might make you think they are getting paid by the exchanges to ignore this fact.
Anyway, my research conclusion was, Swyftx was amongst the best exchanges.
Following figures are as by the 14/05/2021.
- Trustpilot.com: 4.8 stars by 2,262 total reviews
- Productreview.com.au: 4.4 start by 806 total reviews
That was good enough for me and I decided to sign up with the Australian exchange team. Money transfer done by OSKO payments and it was available at my trading account in minutes. The Swyftx website I find quite simple (= easy to use/ understand). When it comes to withdraw money or coins from your account there is a daily limit of $50.000 and you only can do a withdrawal when completing the highest level of verification. That's fine as the law requires it. However I did have an issue with one of the staff members not accepting my supplied documents without any reason. Involving the supervisor helped to quickly solve the issue and get the verification completed. Since then I have deposited money, moved coins/ tokens to and from the hardware wallet (even at night time with some coins/ tokens need to be staff assisted to get into your account) and I do have to say, it all went fine and also within a reasonable timeframe!).
You will have to verify any new address by email before you can withdraw cryptos from the exchange which adds another level of security.
Contacting the Swyftx crew for questions/ issues the respond came in no time. Actually it took me longer to thank them than them to answer my question:)
After about five months of trading with the Swyftx exchange I cannot say anything negative about them and still happy with the business relationship. And I hope you do not change your great service in future as it is us, your customers, who pay you salary.
Very happy to give you guys a five star rating as I truly think you are an awesome team and I appreciate you looking after you customers. Well done Swyftx team!
May 13, 2021
Unprompted review