Juliette M.

I bought a Longchamp Pliage L at Edisac Bruges two weeks before Christmas. When I opened it on Christmas Day, I noticed visible cuts in the handle. I immediately returned to the store. hey sent the bag to Longchamp and told me I had to pay €50 for repairs—despite the fact that I never even used the bag.

This is extremely disappointing service. A reputable store should take responsibility for damaged products instead of pushing the cost onto the customer. I expected much better from Edisac and Longchamp.

Hierbij bedank ik graag Tessa Leysen voor haar snelle hulp. De schatting van onze woning verliep zeer vlot met een duidelijke communicatie omtrent de prijzen en eventuele verkoopsmogelijkheden.
Top service!