BB

Benjamin Baillaud

Germany

Reviews

Review of Cander Berlin


Rated 5 out of 5 stars

Amazing service

Amazing service ! When there my package got stolen, Cander kindly reacted by immmediately sending the order again. I was very impressed. Apart from that, I really love their watches 😃

January 18, 2024

Review of home24


Rated 2 out of 5 stars

payment ok

bezahlung in ordnung. Too early to give an opinion on the product.
The announced delivery time is extremely long: 15 weeks (4 months).
I hope everything goes well.

It is misleading on the part of home24 to publish on trustpilot, customer feedback without warning the customers that the feedback will be made public, that the name of the customer will be shown on the trustpilot webpage in full and to create a trustpilot account for the customers within the ordering process. Now that I know the way that home24 pushes reviews on trustpilot artificially, within the payment process, I understand that the notes on trustpilot are meaningless, as they come from customers that have not received the product, and without clear warning how their personal data, the given billing full name is made public to gether with their comment. It is slghtly upsetting, and I believe it is not compliant with european directive on data protection.

This is altogether quite dishonest.
I want to keep my comment there now that I understand what is happening, for future reference.

November 21, 2020

Reply from home24

Dear customer,
we very much regret your critical evaluation. Unfortunately we do not understand your dissatisfaction. All guidelines were displayed before the evaluation was submitted. You also have the possibility to use a different name for the rating. This is what many users do here.
We also informed you in advance that a customer account will be created. You must also agree to Trustpilot's terms of use and privacy policy before submitting the review.
So far you are the only customer who complains about this.
Best regards,
Lina Freitag from home24