JohnC

Hi there,

We’re sorry to hear about your experience. All redemptions are processed according to our rules and verification procedures to ensure fair play. If you are having trouble with a payout, our support team is available to review your account and help resolve any issues.

We appreciate your feedback and take it seriously as we work to improve the player experience.

The Funrize Team

Hi there,

We understand your concern. Please note that Rule 5.7 applies to winnings earned from free promotional entries or bonuses—these are capped at $25 regardless of the amount won. Cash deposited and played with outside of free promotions can be redeemed according to the platform’s standard payout rules.

We appreciate your feedback and encourage all users to review the rules before playing.

The NoLimitCoins Team