Helped me claim my win from start to…
Helped me claim my win from start to finish. Fast efficiant and professional all the way thankyou to all the team at the den :D
August 8, 2022
Unprompted review
Tom Hartley
United Kingdom
Reviews
Review of GamblersDen.com
Review of Slotnite
Wish i could give 0 stars
Wish i could give 0 stars.
First ever time trying to register was told i was blocked and to contact support.. contacted support to be told by abigail my details dont match ?:S
Dont match what exactly iv never used the site before..
Complete scam artists and a waste of time, stick to the main casinos and leave these scammers well alone before they screw you out of hard earned money.
March 15, 2022
Unprompted review
Review of Virgin Games
the site itself is quite good the…
the site itself is quite good the problem iv got is i withdrew 270.00 5 days ago now an still it hasnt reached my account. casumo pay out on time after 48 hours. wish virgin would do the same.
November 8, 2019
Unprompted review
Reply from Virgin Games
Hi Tom,
Thanks for taking the time to send your review, we understand how frustrating it can be when your withdrawal hasn't been received. There are a few things that can alter the time it takes for a withdrawal to reach your Bank or PayPal account; this can depends on the method used to make the last deposit on site, how quickly your payment provider are able to clear the funds and whether the weekend may have caused delays.
When a withdrawal is requested, we aim to process this on our side within 24 hours, once we have received confirmation that the funds have been accepted, we aren't able to see where the funds are within the bank or PayPal's systems.
As we can't discuss your account on Trustpilot, please feel free to call our Customer Support Team, who would be able to look into this further for you. They are available 24 hours a day on 0800 083 1833, alternatively, you can use the Live Chat facility found with our Help and FAQ pages, we would be more than happy to help you with this.
We hope the funds are cleared back to your account shortly.
Kind regards,
Jess - Virgin Games