Nikita

The man in the Hove Newsagent has been extremely rude. I am ADHD and can lose focus easily, he didn't allow me to put more than one parcel at the time on the counter, meaning I had to leave the others on the floor and select one each time. He also made me wait for the receipt.

I received a damaged item on Vinted and reported it within the required timeframe, providing clear photos of the damage. Support kept refusing a refund because I couldn’t provide photos of the packaging — which was impossible, since it was already broken apart, upside down, and had to be disposed of outside my flat just to get the item indoors.

Despite explaining this multiple times and showing evidence of the damage, Vinted closed the case and released payment to the seller. They even told me they “don’t have a complaints procedure,” leaving me with no way to appeal.

Vinted needs to:

Stop hiding behind packaging photo rules when damage is clearly proven.

Provide a real complaints procedure and appeals process.

Honour UK consumer rights that state goods must arrive in satisfactory condition.


Buyers should know that Vinted’s so-called Buyer Protection failed me.

I'm quite disappointed by the fact that a payment has been processed when I tried to access my subscription on my account there is no active subscription - can you cancel my subscription and give me a refund, please? Since I wasn't able to cancel the subscription I didn't think it was a recurring payment.

There is no transparency about what you do to prevent unauthorized devices on the market and theft since it's not possible to check a device serial number with you. The majority of electronic established companies do this including Microsoft, Motorola etc. and I haven't had any problem with their customer service checking this. It's absurd an established company like yours it's unable to do this.

The postman collected six parcels without scanning. He put everything in the bag, and when I asked for the scanning, he told me he didn't have the scanning machine. This includes a tracked delivery of over 100£ and now I don't have any proof of delivery. I tried to call customer service and the waiting time is over 60 mins. I feel scammed.

The driver Kashmir marked my parcel 'delivered', I've never received this item and I was at home all day!!

I sold 2 Pillows for 0.99 + 4 pounds of delivery fee.

I paid an eBay fee of -0.94 over a total of 4.99

It means I earned 0.05

eBay earned 0.94

This is the new payments method that allows sellers to earn more, instead of paying PayPal.



The explanation is the selling fee is now 12.8% (on the tot including posting fee) + 0.30, so if you sell items on which the delivery is higher of the item cost (such as any item which requires small-medium parcels that you sell on a bid at 0.99 or a few pounds), your earning is almost nothing, eBay is earning for you.

Extremely useful service, on average better quality of supermarkets and competitive price on bulk buy.
The customer service is excellent, and their newsletter is targeted, useful and not intrusive. I love too they use a really reliable courier that makes everything smooth and easy.
I would love to see alternatives to plastic bags as I feel a bit guilty about all that packaging pilling up on the bin and I would love to see the bulk buy of coffee beans and tea leaves as I see for all the other products. Apart from this, a really happy customer.

I waited at home all yesterday because the delivery of the parcel was due yesterday.
I received a message that 'since I wasn't at home' they couldn't deliver my parcel - but I was at home!
I contacted DPD and they showed me a picture of the back of the building, I told them that that was the back of the building and the entrance is on the other side. They told me they tried to rearrange delivery in the evening but nothing happened.
Today when the delivery was expected, the driver called me, when I told him he was on the back of the building he just closed the call and marked 'I wasn't home again'.
The name of the driver is Phillip, he is not able to find the entrance, nor motivated to do so and he keeps lying about me not being at home. I've already invested a good amount of time on this, I'm terribly upset and unless you open a formal complaint and try to help me I suspect I will never able to receive that parcel! Please help me! I've already received your previous parcels, and I do receive my post regularly, including MYHermes and other private couriers, but if DPD keeps sending this driver I will never able to receive your parcel. I asked for alternatives and the only thing they proposed is to send the same driver again tomorrow. I wasted so much time already without any result, I really need to stay focused on my work.

I waited at home all yesterday because the delivery of the parcel was due yesterday.
I received a message that 'since I wasn't at home' they couldn't deliver my parcel - but I was at home!
I contacted DPD and they showed me a picture of the back of the building, I told them that was the back of the building and the entrance is on the other side. They told me they tried to rearrange delivery in the evening but nothing happened.
Today when the delivery was expected, the driver called me, when I told him he was on the back of the building he just closed the call and marked 'I wasn't home again'.
The name of the driver is Phillip, he is not able to find the entrance, nor motivated to do so and he keeps lying about me not being at home. I've already invested a good amount of time on this, I'm terribly upset and unless you open a formal complaint and try to help me I suspect I will never able to receive that parcel! Please help me! I've already received your previous parcels, and I do receive my post regularly, including MYHermes and other private couriers, but if DPD keeps sending this driver I will never able to receive your parcel. I asked for alternatives and the only thing they proposed is to send the same driver again tomorrow. I wasted so much time already without any result, I really need to stay focused on my work.

Please note if you google the address on Google maps you will be able to see the front of the building. He's in the car park.
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19/11
Hi Andy,

After reinstalling your app 5 times on the phone without being able to upload a single picture, I finally managed to do so on my tablet. The picture I uploaded clearly shows the door circled by a red line a few meters away from when the driver Phillip took his. Please do share this image with him - the next third attempt is due tomorrow and I seriously hope you're taking any possible action to avoid further errors and guarantee a successful delivery tomorrow, you're 100 per cent on the condition to do so. I'm going to be at home ALL day waiting for your delivery. I don't need further apologies, I do need my parcel this time.

----
20/11
Third Delivery attempt due between 14:49 - 15:49
At 17:02, no parcel yet.

I waited at home all yesterday because the delivery of the parcel was due yesterday.
I received a message that 'since I wasn't at home' they couldn't deliver my parcel - but I was at home!
I contacted DPD and they showed me a picture of the back of the building, I told them that was the back of the building and the entrance is on the other side. They told me they tried to rearrange delivery in the evening but nothing happened.
Today when the delivery was expected, the driver called me, when I told him he was on the back of the building he just closed the call and marked 'I wasn't home again'.
The name of the driver is Phillip, he is not able to find the entrance, nor motivated to do so and he keeps lying about me not being at home. I've already invested a good amount of time on this, I'm terribly upset and unless you open a formal complaint and try to help me I suspect I will never able to receive that parcel! Please help me! I've already received your previous parcels, and I do receive my post regularly, including MYHermes and other private couriers, but if DPD keeps sending this driver I will never able to receive your parcel. I asked for alternatives and the only thing they proposed is to send the same driver again tomorrow. I wasted so much time already without any result, I really need to stay focused on my work.

Please note if you google the address on Google maps you will be able to see the front of the building. He's in the car park.

----
20/11
Third Delivery attempt due between 14:49 - 15:49
At 17:02, no parcel yet.

I waited at home all yesterday because the delivery of the parcel was due yesterday.
I received a message that 'since I wasn't at home' they couldn't deliver my parcel - but I was at home!
I contacted DPD and they showed me a picture of the back of the building, I told them that that was the back of the building and the entrance is on the other side. They told me they tried to rearrange delivery in the evening but nothing happened.
Today when the delivery was expected, the driver called me, when I told him he was on the back of the building he just closed the call and marked 'I wasn't home again'.
The name of the driver is Phillip, he is not able to find the entrance, nor motivated to do so and he keeps lying about me not being at home. I've already invested a good amount of time on this, I'm terribly upset and unless you open a formal complaint and try to help me I suspect I will never able to receive that parcel! Please help me! I've already received your previous parcels, and I do receive my post regularly, including MYHermes and other private couriers, but if DPD keeps sending this driver I will never able to receive your parcel. I asked for alternatives and the only thing they proposed is to send the same driver again tomorrow. I wasted so much time already without any result, I really need to stay focused on my work.

You locked the account. You verified whatever you needed to verify. Then, you APOLOGIZED FOR YOUR ERROR and told me everything was fine and you unlocked my account. Today the account has been locked again and the support chat is not working.

If you keep opening investigations and limiting accounts of honest customers, it's not because you have to because you're part of FCA. It's because your automatic fraud-detection algorithm doesn't work, and you prefer harassing people rather than fix it.
Stop denying this, other banks are doing better on this and are not harassing honest customers. And they are part of FCA too.
We are not a marginal problem - this can happen to any of your customers at any time.

Regarding your response: did you copy and paste this response again?

After starting an investigation justified by the fact that they must because they are part of FCA, they asked me my self-return and bank statements - which confirm completely what I told them about my circumstances.

They then asked for my family self-return. I don't have my parents self-return, they live in another European country, I don't live with them, I don't have access to any tax information of my family nor I'm entitled to have such information. We are separate people, living in two different countries, and paying taxes in two different countries. Of course, I couldn't supply such information. Because of this, my 'application' (I've never applied for anything) it's not going to be reviewed positively and the account is going to be reviewed for further investigation.
I'm not sure if their system is good in catching criminals, but for sure it's good in unfairly persecuting and harassing unemployed, freelancers, people borrowing or giving money to their family, and whoever has an unstable income or no income at all in an extremely difficult situation during a pandemic, struggling to absolve the 'crooked business' of the weekly grocery shopping.

If Revolut plans to answer they have to conduct such investigations, I hope they will be able to explain and point it out any written rule for which they have to ask me for sensitive information about other people, I'm not supposed to have and neither entitled to have and on the basis of this, further persecute me.

Furthermore, when I have asked how to open a formal complaint, their agent didn't share transparently Revolut procedure for formal customer complaints. Instead, she sent me over a link of Survey Monkey, which is a marketing tool.

I now know, the extreme, tangible difference between a real, established Bank, and a wanna-be whatever they think to be.
They might have or not the power and the authority they claim to have, but they are first of all a business selling a product to customers. And as a customer, I wonder if their request to obtain from me sensitive information about someone else is not just unreasonable, but also legit.

I do expect some foggy (but authoritative) answer on which they point out again how much legit their power and authority are, without explaining how much legit is their request of sensitive data about someone else and their lack of transparency about my right to open a formal complaint.


If you're reading, just wonder, do I have access to my parents' tax return? If your answer is no, probably you can understand how much unreasonable is their request.

Not sure about the service as a customer, but I can speak as a Designer. I've created an account, invested the last two hours uploading my paintings and they closed my account for violation of terms, without any further clarification.
My paintings were about plants, things like a ficus, figs and daisies.
I do feel disrespectful from their part to entirely cancel an account without investing two lines of explanation. Another big company that feels the time of a single contributor doesn't matter at all. Sad, considering their tagline of supporting independent artists.

This company is a joke. I bought various items months ago. The day of the expected delivery they postpone for several weeks. They already did this twice. The original delivery - fast delivery guarantee - was due on the 19th of April. There is no chance to contact their customer service besides the automated chat.

I've been a loyal customer for almost 2 years. In the last period, many classes have been removed without giving any explanation, it took several weeks to create some replacements for the instructors who left when the majority of the gyms keep the classes and find temporary instructors. Some of those classes have just been permanently canceled without any replacement.
Trying to adapt, I booked classes are normally out of my schedule, and because of a new rule, when I have not been able to cancel 4 hours before, my membership has been suspended for one week. So I contacted them, and they unblocked my membership - however, overnight my membership has been blocked again and all my booking canceled.
I had to invest further time with the customer service and whilst my membership has been unblocked most of the classes were of course fully booked in the meantime - which means no classes for one week.

I sent them an email asking how I was supposed to pay for service I couldn't use and outlining this is the kind of situation that makes customers move toward competition - and by the way, brands want to push you spending more and more time with your product and not the contrary.

An automated email told me 'they made to end my membership really easy' - easy indeed, they are not offering the service I'm paying for.
A second automated email told me I was in control! with quick links about common faqs.

Now, marketers create brands, but customers' experience validates them - if you cancel classes I'd previously booked without replacement, prevent me from accessing your services, tell me my membership has been unblocked and re-block it again, answer to my request with only two automated emails - well, I am everything but in control.

So the only control left is to cancel my direct debit and an 18-minute walk to The Gym in Manor House - free workout after all -.

Normally customer retention is cheaper than acquisition, not at Puregym apparently.