Where do I start
Where do I start? First of all, the customer service of this company is rude and always unhelpful. I've only had the bad luck to book flights with BA once during my trip from Denver-London-Athend. Our flight (Denver-London) diverted and instead of landing to LHR we landed to Keflavik. We were in the aircraft for 2 hours when the crew announced that they have to stop working and we can only fly with a new crew 10 h later. So we stayed in Keflavik airport, waiting in queues without any purpose. The customer support was not helping us rebook, neither the airport staff. Finally, a flight was announced in the evening, with a huge delay on the onboarding. I reached the gate 3 hours later only to tell me and 15 other passengers that British Airways deleted us from the passenger list and the plane just took off without us. We had to sleep at a hotel in Keflavik and take different flights the next day. My trip lasted in total 4 days because of this mess since I had to go though another city to finally end up in Athens. What British Airways has done so far is send me an apologetic email, and ignored my claim for a compensation.
December 17, 2023
Unprompted review