The application constantly freezes
Dear Support team,
I would like to request a refund for my Fluently Premium (Annual) subscription. The application constantly freezes and becomes unresponsive, even though I have a very stable and high-quality internet connection. I have tried restarting my device, but the problem persists.
The app cannot be used properly in its current state, so I kindly ask for a refund for this purchase.
Thank you for your understanding and assistance.
Best regards, Gusein
Reply from Fluently - AI English Tutor
Dear Huseyn,
We’re very sorry to hear about the issues you’ve experienced. Our app usually runs smoothly, except in cases of unstable internet connections or if you use a VPN while using the application — but we understand you mentioned yours is stable.
Since your subscription was purchased via the Apple App Store, please request a refund directly through Apple using the link below:
:point_right: Request a refund from Apple ( https://reportaproblem.apple.com/?s=6 )
We have already sent you an email to find out more details.
