RTP feels like its got to be much much lower than everywhere else. Dont think ive had so many deadspins since trying out legendz. Nice sales for extra SC, not that itll everbe redeemed. Yes its gambling but it feels rigged. Will play same games elsewhere, where rtp is proper
Edited update: Welcome bonus was nice and the game selection was large. They have since paid out, but the delay definitely shook my confidence. Hopefully they tighten up their payout process and improve communication with players — because the platform itself has solid potential if they can deliver on their promises.
Initial review but edited since they did payout:
Redemption time depends on VIP level, lowest stating 3–5 days. They missed the 5 days and took 8, with support asking for another 1-2days prior to payout on the 8th day) . Will update if they ever do actually redeem but as of current it’s questionable if they pay out anything at all.
Terrible. T&C stating withdrawals "may" take up to 30 days. After you get past 30days "well they meant business days" then once that times passed "well sometimes it can take longer". Had to initiate arbitration steps to get them to payout a measly 100$ 47 DAYS after redemption was requested. Unacceptable, incompetent support. Spend your time and money elsewhere cuz this factory isnt producing the money.
90 days in the t&c now? Ooof, they changed the t&c again. Nonetheless during my experience it was 30 and still wasnt met. No other sites take so long thats wildddd and kindve embarrassing
October 3, 2025
Unprompted review
Reply from The Money Factory
Thank you for taking the time to share your experience. I understand how disappointing it can be to wait longer than expected for a redemption, especially when communication feels unclear.
To clarify, our Terms & Conditions currently outline a maximum timeframe of up to 90 business days for redemptions to be completed. This window accounts for processing volume, verification requirements, and payment method timelines. While many redemptions are processed much sooner, there are cases where additional review may extend the process.
We appreciate your patience and feedback, and please know that all valid redemptions are honored in the order they were received. Your comments help us continue improving our transparency and communication with players.
My experience with this company has been deeply frustrating. An issue that should have been resolved long ago remains open, with no clear updates or accountability. Communication is vague, timelines are repeatedly extended, and support provides no meaningful way to escalate concerns.
What’s most concerning is the lack of transparency once they have your money, getting any real assistance becomes nearly impossible.
I strongly urge others to be cautious before engaging with this company. Based on my experience, you may find yourself waiting indefinitely with no clear answers or resolution.
August 17, 2025
Unprompted review
Reply from The Money Factory
We’re sorry to hear that your experience has been frustrating. We understand how important timely communication and resolution are, and we regret that you’ve felt unsupported during this process.
Please know that all valid redemptions are honored and processed in the order received. Our current timeframe, which spans up to 90 business days, is in place to ensure thorough verification and compliance, particularly during periods of high demand.
We appreciate your patience and remain committed to improving communication and clarity for all players.
The BEST customer service ive experienced, TONS of bonuses and even better some crazy fast turn around time on redeeming. Great spot to settle in & call home :-)
Wont redeem at all. Wont respond to emails. Support chat (when theyre online even) doesnt do anything except "let the appropriate" team know. Cant even redeem their minimum. casinoguru's mediators cant get them to respond either. Scummy site