Upon closing my account: quite a surprise! :(
The day my account was closing I was in credit of £300 on the 5th/02/19, my bill from the last month was £15.44 and my last bill shows a refund of £134: ???
I might not be a genius in Math but how come the same day I am charged 2 more times £21.22 & £138.86 when my last bill energy wise is £15.44....I did hardly use the heating and was confirmed the £309 credit over the phone.... There must have been a energy increase that day! Never coming back with them.for sure! And I am so calling tomorrow :(