CA

Carolyn

United Kingdom

Reviews

Review of Thai Food Direct

Review of Hotel Chocolat


Rated 1 out of 5 stars

I chose these as a prize from Postcode…

I chose these as a prize from Postcode Lottery thinking to treat myself. I was very disappointed. A chocolate lover, I don't think I enjoyed any of them, and would rather have a bar of Cadburys any day.

April 10, 2025
Unprompted review

Reply from Hotel Chocolat

We're sorry to hear that our chocolate was not to your taste, and we apologise for any disappointment this may have caused. Please be assured that your feedback has been passed on to the relevant department for internal review. We hope that your order is enjoyed. Many thanks Abbie@ChocolatHQ

Review of Terrys


Rated 5 out of 5 stars

I am thrilled with my new curtains

I am thrilled with my new curtains, they have completely transformed my living room. Great quality at a great (sale) price and quickly delivered.

March 21, 2025
Unprompted review

Reply from Terrys

Thank you for your wonderful review! We are so happy to hear that you are thrilled with your new curtains and that they have transformed your living room. We strive to provide our customers with high-quality products at great prices and appreciate your kind words.
Kind regards, Terrys

Review of One Click Insurance


Rated 4 out of 5 stars

Although it would be a lot easier to be…

Although it would be a lot easier to be able to pick up the phone and talk to an agent I had no real difficulty getting into the live chat and the agent, Joshua H that I spoke to was eventually able to resolve my concern.

March 18, 2025
Unprompted review

Review of TUI


Rated 5 out of 5 stars

Easy to book and got a discount

Easy to book and got a discount

February 17, 2025

Reply from TUI

Hi Carolyn,

Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.

I’m so glad to hear that you found it easy to book with us. We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible.

We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us.



Kind Regards and many thanks,

Mik

Customer Support Team


TUI GROUP

TUI UK & Ireland

Review of Fenella


Rated 1 out of 5 stars

Junk Jumpers. Avoid like the plague.

This company uses mis leading information such as delivery from the Royal Mail, making you think it's coming from England when in fact it is not. My order was delivered by Evri. The garments received were of absolutely rubbish quality and are illegal since they have no labels indicating what the jumpers are made of. This is a requirement in UK law. It is also a requirement that any sale goods showing a higher price must have been advertised at that price for a certain period of time. There are no full price items on their website .
Clearly the Trustpilot rating they show on their website is fake. I defy anybody to be happy with the quality of these jumpers .I contacted them to return the order and first they offered me 15% then 20, then 40, then 50% refund and for me to keep the jumpers but I would never wear them. I can't even take them to a charity shop for they too are required to only sell clothing with labels in them. I contacted my credit card company since the return address that they provide in China is absolutely impossible to write into any courier delivery service and have received a refund, but I have to wait 45 days from then to see what the merchant does about it. Since I regularly look at Trustpilot, I am very annoyed with myself for not doing so before placing this order, but I guess we all get had from time to time. My suggestion is to approach your credit card company or if you paid through PayPal to get in touch with them.

February 7, 2025
Unprompted review

Review of Lands' End Europe ltd

Review of LOOKFANTASTIC


Rated 5 out of 5 stars

Amazingly quick delivery

Amazingly quick delivery. Great price.

October 15, 2023

Reply from LOOKFANTASTIC

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Review of ATG Tickets


Rated 5 out of 5 stars

Very helpful agent

Very helpful agent, Jenny, who was able to sort my ticket. Well worth having my membership for all the benefits.

July 28, 2023
Unprompted review

Reply from ATG Tickets

Hello Carolyn

Thanks for your review,

I am glad to hear Jenny was able to help with your issue and we hope you book some great shows soon.

Kind regards
Trish @ATGtickets

Review of Fylde Sports UK Ltd


Rated 5 out of 5 stars

Great artificial grass

Fylde Grass provided several samples at a range of prices which I found to be superior to those supplied by several other sellers and settled on one which was competitively priced and which was promptly delivered. I am delighted with the result

July 3, 2022
Unprompted review

Review of Vision Express

Review of FedEx


Rated 1 out of 5 stars

I left a parcel at a FedEx drop off…

I left a parcel at a FedEx drop off point on 22.11 at 15.41 for delivery to Norway scheduled 29th or 30th November. Instead of being delivered today as shown on the tracking I subsequently get tracking information showing it has only been collected today. Will never use this service again. If there was a no star option I would have chosen that.

November 30, 2022
Unprompted review

Review of Cladco Decking


Rated 5 out of 5 stars

Very good materials in a range of…

Very good materials in a range of colours.

June 7, 2022

Reply from Cladco Decking

Good morning Carolyn, thank you for taking the time to leave us a 5-star review. Your positive comments are greatly appreciated. Kindest regards, Cladco Profiles.

Review of Blomma Beauty


Rated 5 out of 5 stars

Ordered for my granddaughter's long…

Ordered for my granddaughter's long hair after being given some from friend. Now on its way to the Falklands. Thanks

December 6, 2021

Reply from Blomma Beauty

Thanks for your review Carolyn and really hope your granddaughter loves the detangler!! x

Review of Dam Health


Rated 4 out of 5 stars

I had my PCR test at the Reading centre…

I had my PCR test at the Reading centre yesterday at 10 a.m.. I started to become worried when I read previous reviews and indeed went to bed in a bit of a blind panic since there was no answer on the phone and no means of logging in to the certificate portal. However I was greatly relieved when I checked my phone at 2 a.m. to find my result there so although there have been some bad experiences, obviously, and I feel they should amend the the login page /certificate portal so you can actually get in there overall I am happy with the service at a reasonable price.

October 17, 2021
Unprompted review

Reply from Dam Health

Hi Carolyn,

Thank you for taking the time to leave us this feedback, it is greatly appreciated.

We use all feedback received to improve the experience for our customers moving forward.

I hope you have a great day.

Kindest regards,
Jordan

Review of OnBuy.com


Rated 5 out of 5 stars

I have just bought several items from…

I have just bought several items from Onbuy
and the first to have arrived is 4 rolls of artificial hedging. I am absolutely delighted with this :it was a very competitive price and looks absolutely great to cover up my fence which could do with renovating. Each 3 by 1 m panel is comprised of 12 half metre squares which can be separated and configured to suit and in my case I have separated some in order to cover a metal shed. If the rest of the order is up to this standard I shall be very pleased.

July 1, 2021

Review of Kinekiki


Rated 1 out of 5 stars

TOTAL SCAM. BEWARE

As others have said this is a total scam. I eventually received a tracking number which related to 150 miniature puzzle pieces that I received, rather than the two puzzle tables that I had ordered. I am pursuing through PayPal and initially they have offered me £12 refund out of the £40 that I paid. Needless to say I have declined it. But I also would like to question why King games, in particular Alphabetty Saga, are permitting the advertising of these products on their games in exchange for an extra life.

June 13, 2021
Unprompted review

Review of IPSL - Interior Panel Systems


Rated 5 out of 5 stars

Great alternative to costly tiles.

I actually received the panels a few weeks ago and unfortunately the fitter made a couple of mistakes and I had to order more. Paul was extremely helpful and resolved the situation for me and now all the panels are installed, correctly, and I am absolutely thrilled with them. The floor tiles are superb and really compliment the grey wall panels. I gave samples to some people who visited the loft conversion part way through and I have just been asked to send details of IPSL. Cannot fault them from customer service to delivery, all great. Many thanks Paul.

June 7, 2021
Unprompted review

Review of LV=

Review of Roofblinds.co.uk