Tracey Cook

We had an appointment for 8:00.am with Dr. Cowley. There was a snow storm so we left with twice the amount of time allowed for driving. Saw that we were going to be late, so we called the office. The office staff said thank you for calling! We arrived 20 minutes late. The person at the desk said, "Sorry, you need to reschedule because you are late." This was a followup appointment, scheduled by the nurse in this office, from an ER visit and Urgent Care visit for severe pain lasting over two weeks. There was absolutely no sympathy or accommodation made, even though the desk clerk and the office manager could see my husband in PAIN and EXTREME SHORTNESS OF BREATH, aggravated by the office canceling our appointment. We asked if they could ASK Dr. Cowley if he could still see us, and they said they had already asked the provider. They needed to stick to their strict policy of thirty minutes visits and we should have been aware of the late policy. We are not even sure if Dr. Cowley was in the office, as most traffic in the area was delayed. The staff offered a wheelchair to help my husband get back to his vehicle in the handicap spot, so they clearly recognized he was in distress. We are now seeking a primary care doctor in a different office and will not return to this one. The waiting room and the care rooms that we could see were empty.

This sweater is luscious!! High quality knit and so soft!! I loved the picture but the real sweater is even better than expected.I can’t wait to wear it.