Craig J

Scam.
Lied on Customs declaration. Seedfella do not use retail commercially sealed packaging / treated commercial grade products.

Wait a few days as well send your details to our shipping team.
Follow up, “outside of our returns period” response. No response since.

Edit - 27.10.25 -

Dear Sir/mam
Thank you for reaching out to us.

We understand your concern regarding the seeds received. (They weren’t, empty packaging arrived.)

Please be assured that we take such matters very seriously. Our team has double-checked the shipment before dispatch, and we have also reconfirmed with our supplier. As per their feedback and our own verification, the correct and best quality seeds were sent to you.

At our end, we always strive to deliver 100% satisfaction to our customers. However, we currently do not have seed images available as the supplier did not provide them. We rely on their expertise and consistent quality checks.

We kindly request you to consider this explanation. If there’s any further assistance we can provide, we are happy to support in any possible way within our limits.

Thank you for your understanding.
Your return request was declined because we only accept items that are returned within the time limit of our return policy.
——————-

No.
This is not accepted.
Your supplier can’t provide images / verify.
This does not finalize the fact I have not received goods I’ve paid for.

- Incorrectly / falsely documenting customs declaration forms.
- No commercial / retail grade packaging.

If the items met “standards” they would not have been intercepted & distorted by Australian Customs.

I have not received goods ive paid. Therefore our agreement is NOT fulfilled.
Refer to images I’ve sent!

Don’t believe a word!
Cheap knock off product.
They offer a 100% trust guarantee or your total money back = BULL’s dust!

Dishonest and theives.

A knock off item, I purchase two pack of their pillows. No back support as shown in their advert, different design to the website advert & colour.

Upon contacting customer service, an apology only was offered.
Then a $5 refund was offered.
Then after complaining and escalating, a $17 refund offered because returning the item would be expensive ….(at my expense!)
Now - they won’t even respond!!!
VERY POOR SERVICE!

If you want it returned - action your own pick up return process! This garbage is going in the trash “unused”.

Luckily I paid via PayPal.
Claim submitted.

Fraud company & beware of their dishonest trading practices.
The guarantee is as good as wet single ply toilet paper.

🧻

Good bye!

Refunded my item weeks after release. No apology, no explanation.
And, it was priced a lot more than the RRP of the actual artist store!
First purchase from the supplier, don’t think I’ll make another.
At least the refund was actioned with the cancellation… so there’s an extra review point for you.

Easy online search, A prompt dispatch & clear tracking details after payment made this a quick and a very smooth transaction.

The ordering process is quick and efficient.

Clear communication is provided in the emails identifying product ordered, colour and size ~ eliminating any doubt you have to your order.
Dispatch emails of tracking updates are of assistance and peace of mind.

The ring size chart assisted. It’s a very neat firm fit.