United Kingdom
Review of The Insurance Emporium
I recently made a pet insurance claim for the first time. It was a quick, easy process and there were no issues having my claim approved exactly as per my policy within a few working days. Would recommend!
Reply from The Insurance Emporium
Good morning,
Thank you for the review, we are glad to be of service.
Kind regards,
Simon,
The Insurance Emporium
Review of Roman.co.uk
I still haven't received my order which was expected 10-12 days ago. Two emails to customer services with my order number have gone unanswered and royalmail tracking hasn't been updated for 14 days, it still just says despatched. A loyal roman customer is now going elsewhere.
Review of InPost UK
Quick and easy and can collect parcels any time of day with no queue
Review of Monsoon
You've sent me a request for feedback and my item hasn't even been delivered yet! I'm not impressed Monsoon.
Reply from Monsoon
Hello, thank you for your review and we're sorry to hear or your disappointment.
If our advertised delivery timeframe of 3-5 working days for standard delivery and 1-2 working days for express (not including weekends or bank holidays) has been and gone, you can contact our Customer Services team here: https://help.monsoon.co.uk/hc/en-gb/requests/new You can also WhatsApp directly via the WhatsApp at the bottom of the webform page.
Please do not respond to our confirmation or despatch email as this is sent from a no reply inbox, as advertised, and will bounce back. Our team will get back in touch with you as soon as they can.
In the meantime and as detailed on our Trustpilot review invite we are asking customers to review their experience with using our site and placing their order. As such, you may get your Trustpilot review invite before your order is delivered. You will receive a product review request separately.
Many thanks, Monsoon
Review of AXA Health
Prompt service, responses to queries, friendly voices, excellent choice of specialists and hospitals.
Reply from AXA Health
Hello Joanna,
I am very happy to hear of the positive experience you have had with us during your claim. Thank you for taking the time to leave us your kind review.
Many thanks,
Alice
Review of Family Building Society
Phone was answered immediately and my entire call took less than five minutes. A refreshing change compared to the normal long queues and wait times at other banks recently. Gloria was quick and helpful, job done.
Reply from Family Building Society
Thank you for taking the time to leave us this review, we're pleased to hear that your received a response to your query, very quickly!
Review of dryrobe
Amazing customer service from Jackie! My first order mistakenly got returned to dryrobe by DPD and within 48 hours I had a replacement as I had emailed them and explained that this was a gift. Will order again just because of the prompt and friendly service (and get myself one as they look fab!)
Reply from dryrobe
Hi Joanna
Thank you for your lovely review!
We work really hard to make sure our customers are happy so this is great to hear 😁
We are very pleased you are thinking of getting one for yourself 🤙
Many thanks again!
Team dryrobe®
Review of Hotter Shoes
I bought from Hotter for the first time in March. First I had the bizarre experience of one shoe fitting and the other being way too big?! I have never had that with any other shoe company! Now they have had my returns since 23rd March with no sign of a refund. I will most definitely not be buying again- there are plenty of other excellent shoe companies out there.
Reply from Hotter Shoes
Hi Joanna, thank you for taking time to provide a review and we are sorry to hear of your recent experience. Please send your details to the team at support@hotter.com to enable us to assist you further.
Review of Laptop Outlet
Reply from Laptop Outlet
Hello Joanna,
Thank you so much for taking the time to leave us this amazing review.
We really appreciate your time and effort 😊
Regards,
Team Laptop Outlet
Review of Sparkling Direct
Super! I was a first time customer and used Sparkling Direct after reading reviews. My mother in law had had a tough year getting through the pandemic so we wanted to do something nice for her lockdown birthday. So glad we did - great communication and on time delivery from Sparkling Direct, she loved the champagne and chocolates. Will definitely use again for other gifts!
Review of Green Flag Breakdown Cover
I've had several different breakdown companies (and sadly had to use them all!) Much prefer green flag due to the easy app that kept me updated about recovery times and name and registration of technician. He was also 40 min earlier than his ETA which was great! Was back on the road only a few minutes after he arrived. Would recommend!
Reply from Green Flag Breakdown Cover
I'm glad you find our app useful Joanna, we strive to make things easier for our customers. It's also great to see that our Technician arrived super early! Hannah
Review of A2Z Airport Parking
Would definitely recommend for Heathrow parking. Easy instructions, prompt service and no issues! Thank you!
Review of bodykind
I always order from bodykind. Great products, prompt delivery. One of my go to websites.
Review of Kiddicare
I rang kiddicare before placing an order for a children's bed as the description was unclear as to whether the bed came with a mattress. I was told it did, ordered the bed and of course it was delivered with no mattress. I rang Kiddicare again, was assured a mattress would be sent to me and have not heard from them since (now 3-4 weeks). Will never buy from them again or recommend them to anyone.
Reply from Kiddicare
Hi Joanna,
Thank you your review.
I'm sorry to hear about this experience and can understand why your review.
At the moment, our team have confirmed with the supplier that this does not come with the mattress. We do apologise for the delay in the information from the supplier.
If you have any further information, please contact us on 0333 234 2595.
Kind regards,
Ethan
