Aziz Hamra

the business responded to my previous review by telling me that the area manager tried to get in touch, but there were no emails or voicemails. I left a message for the Local Property Expert, asking him to send me the details of the area manager, but there's been no response so far. It's a shame I have to post a new review with poor rating instead of just being able to respond to their comment in the same thread

wouldn't replace my phone, which is still on manufacturer warranty, no idea what to do next, report to some ombudsman?

Nice guys, but disorganised. The app doesn't reflect the bookings, people were just turning up at our doorstep without us being told.

The 5-star reviews here seem a bit scripted, I hope I am wrong, but they read like paid reviews. Obviously, PB will deny that, and I can't respond to them here for some reason. I have used the app and the website, the interface is poorly designed, and the functionality is even worse, so not sure what one of the 5-star reviewers was so happy about.

They don't offer no-sale-no-fee service and are not interested in selling as much as a traditional, commission-oriented agency, I mean, they will get paid either way, so there is no real incentive.

Staff rotation is pretty high, which is a red flag for any business. Our two agents left without telling us or handing over to anyone, so we lost a couple of weeks trying to get in touch on a deactivated phone line.

Once we terminated the contract and paid them, we were basically dead to them, took me about 3 weeks, a bunch of unacknowledged calls and emails to get my key back, which was rather unprofessional.

Agree with George Katralis' review below; was fun at the beginning, but now the best staff keep leaving, the referee training is getting worse, and listening to the customers is not a priority anymore.

Any time you complain, you get a standard "sorry, we are trying to sort things out, if you don't like it, complain again" response.

They don't like people criticising them publicly, so prepare for your Facebook comments to be blocked if you speak too much truth.

terrible connection, boast about affordable unlimited mobile internet all the time, but the connection speed is poor, and if you are in a supermarket, forget about calling anyone or receiving a call

Really poor customer experience, lying at every corner, the prices keep going up, but the service quality keeps decreasing.

Broadband connection keeps cutting out due to "technical problems on the line", service status checker says it will take 30 minutes (at around 8.30 pm), but another page on the same website says it will be fixed after midnight.

Demand prompt payment, and will probably cut the connection if you miss a payment, but never acknowledge their own mistakes or reward loyal customers.

I am actually losing money now because I need a high-speed connection for my work, and they obviously are not going to pay for that. When this happened the first time, they suggested I invest in mobile internet and use that! Why should I have to invest in something else if I am relying on their commitment to providing a service I pay for?

As I said earlier, complete liars, the support staff are untrained and don't communicate with each other, you have to tell the entire story every time they transfer your call (mostly to wrong people).

Really poor customer experience, lying at every corner, the prices keep going up, but the service quality keeps decreasing.

Broadband connection keeps cutting out due to "technical problems on the line", service status checker says it will take 30 minutes (at around 8.30 pm), but another page on the same website says it will be fixed after midnight.

Demand prompt payment, and will probably cut the connection if you miss a payment, but never acknowledge their own mistakes or reward loyal customers.

I am actually losing money now because I need a high-speed connection for my work, and they obviously are not going to pay for that. When this happened the first time, they suggested I invest in mobile internet and use that! Why should I have to invest in something else if I am relying on their commitment to providing a service I pay for?

As I said earlier, complete liars, the support staff are untrained and don't communicate with each other, you have to tell the entire story every time they transfer your call (mostly to wrong people).

Very good at the beginning, all promises and high hopes, followed by poor communication, both people working with our house have left and we didn't know who is dealing with our sale, had to chase for a while.

I asked the agent (several times) to give me the exact date for the end of the contract, he told me that he relayed the message to his office-based colleagues and when I said I didn't get anything, he told me he doesn't believe that... somewhat rude and silly to question that, why would I just make up that they never got to me, it's not the sort of thing you would want to do over and over again...?

Talk a lot of negative talk about competitors, but do exactly the same things they blame the competitors for, i.e. "promising because they want your business".

Also, and perhaps, most importantly, have to pay regardless of sale/no sale.

As soon as I paid the fees, they stopped returning my calls/messages about returning our keys, so, once they got your money, you are dead to them.

So, lastminute.com have been pestering me with their review emails, so here it goes.

Confusing user interface, keeps redirecting to other sites, where I have to re-enter the data again.

Staff are pretty much useless, response time is awful, I discussed making changes to my booking, they got back to me a day before the flight to discuss whether I still wanted to make changes or not.

They can't really handle any changes anyway, told me to call the hotel (in Turkey), and the airlines (multiple) to make and confirm changes.

Overall, much better spending more time and booking directly with hotels and airlines.

Even their responses here are look like an automated response: WHAT BOOKING REFERENCE? I didn't provide anything, so how can you say that you didn't find anything on record associated with this booking?

terrible experience so far:
1. Didn't notify about the flights being non-refundable, or if they did, they hid it very well, which is not really a good way to look after your customers.

2. The system messed up some how, and now my kids are not on the booking (I guess they will stay in London, what could happen to a 3yo and a 6yo on their own, right?)! Sooooo, great birthday present for our 6yo.

3. Now I have to either cancel the entire trip (non-refundable, remember?), or somehow book another flight (also non-refundable)...

4. Customer service team are not very useful, they just keep repeating what you say back to you, but can't really solve problems, not sure what their "service" is to the customers.