Customer

Dominic was fantastic, very knowledgeable and friendly and went out of his way to find solutions for me. Communication was brilliant and call out time good as well.

My experience started well with Paris fashion shops but sadly the customer service and quality of goods has been diabolical recently. I've received my last two deliveries of goods that have very bad flaws and are unsellable or wrong item sent. When you submit a returns ticket it can take up to 2 weeks for a response and then Paris fashion only allow you 48hrs to return a parcel once they've replied. For many shop owners this is not a reasonable time. In addition there is SO much paperwork to fill in for uk customers and you are required to pay the return costs. Trying to make a formal complaint takes over 7 days for a response and they are very unhelpful. I'm still waiting to have cases resolved from June and over £500 of refunds due. As a long term customer who has spent a lot. I'm very disappointed with the customer service and lack of flexibility. We loose a lot of important tax and shipping costs when items are faulty and this is not considered either.

Update: was told I could return half the items after posting this review. Been waiting since 26th July for a label and no response to last 2 emails chasing it. Clearly still issues with customer response time.

Complete con, don't touch this company! Shocking service and a poor product. Paid £23 for tracked return postage for faulty item back to china, they've had it 3 weeks now and no refund and no replies to emails chasing my refund.

This company appear to be in UK but evidently drop ship from China. My covers took 3 weeks to arrive even after I paid for 'express shipping'. They were wrong colour and one had a big brown mark. The company have a 'Money Back Guarantee' however you must pay the shipping back to China and wait for it to arrive there. I was refused refund on my express shipping or free return even though product was faulty. Covers were thin and cheap. Don't risk it is my strong advice! No customer service, refund or apology (or tracking).

A wonderful game changer! I take my freedom mix with hot milk and cacao every day and I really noticed a difference when I ran out! The mix tastes great and gives such balance. Women who run this business are so knowledgeable and friendly, can't recommend enough! Happy hormones ahead!

Game changer! A fantastic product for those of us struggling with tne discomfort of bigger busts! The wide band is so strong but comfy and I get perfect support from this bra. The shape of these and the pants give a flattering sexy silhouette. I'll be getting more in different colours!

Shockingly bad communication and delivery! I have emailed 5 times, facebook messaged and tried online chat to get an address error fixed on their website, had no reply what so ever over the 5 weeks since I placed my order. I still don't have my order or a reply. It arrived two weeks late to the wrong address, in the wrong country, and I've been sent a photo of the product with a snapped shelf. (Poor packing - Cling film had been used to package this shelf).
Avoid this company at all cost!

Great, responsive website, value for money products and fast service. many options for smaller businesses.

Second time I've used parcel hero and paid express delivery and both times I'm still chasing parcels over a week later. Poor customer service - they promise to get back to you but take days and then want to charge £10 for redirecting the parcel because they've missed the original deadline address. Please never rely on these people, my business has lost hundreds because of them and no resolution offered. One week later and I'm still waiting to find out where my 2 day delivery is!

Nothing but frustration for 3 months now... been trying to get 3 different types of lenovo laptop since November, rather than just be honest and tell me they weren't getting the stock theyve strung me along with 4 different delivery dates, with today (jan 27th) being the very latest and yet still no stock. I would have gone elsewhere for my xmas gift if I'd known. No direct helpline or customer service number and a long wait, unapologetic staff and a cracked line whenever you navigate the 4 different menus to speak to ANY human. I realise corvid causes issues but this has been a complete shambles of customer service!

Sadly im now into my 3rd week fo trying to resolve an issue with missing items in my mailbox, I wait days for a reply and receive no clarity or apology. 16 messages later and they still cant tell me where my missing clothes are! Total shambles as far as I'm concerned. Very disappointed and wont be using ship 7 again.

Quick service, a great price and variety of products, I'll be a regular customer for sure

Easy, competitively priced and very friendly efficient service

Had three deliveries now of faulty hats. First ones were sent back and I received more faulty ones in their place. The next order had a whole batch of fault and as I didnt notice for a few weeks they refused to return these despite the evident faults. The ones I previously returned I was initially given credit for but no refund. No apology or offer if any other resolution. I wont be dealing with SSP again!

Very helpful and a great product. Well priced too. Will order regularly!

Fast, reliable and a quality print at a great price!